Hub Coordinator - Operations, SPX Express (Pagsawitan Santa Cruz, Laguna)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila hub is seeking an experienced Operations Lead to oversee day-to-day hub activities, including parcel handling, dispatch, and inventory control. The role ensures productivity and KPI targets are met while coordinating with teams across logistics, warehouse, and support functions.

The ideal candidate has a Bachelor's degree and 3+ years in logistics or hub operations, with leadership experience and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree required.
• 3+ years in Logistics, Warehouse or Distribution.
• Experience in leadership roles in hub or warehouse settings.
• Experience in payments processing or similar is a plus.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Monitor hub KPIs and maintain high productivity.
• Prepare, review, and validate hub reports.
• Support Customer Support in escalations.
• Lead process improvements to boost hub productivity.

Skills

Leadership

Hub operations

Logistics

Team coordination

Data reporting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations