Hub Coordinator - Operations, SPX Express (IloIlo)

Shopee; Manila; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

Shopee is seeking an experienced Hub Operations professional to manage day-to-day activities across last mile and first mile processes in Manila. You will drive inbounding, sorting, rider dispatch, inventory control, and reporting to sustain high productivity and KPI attainment.

You will support customer support on escalations, implement efficiency projects, and coordinate with agency teams to ensure smooth hub operations and accurate payment handling.

Formación

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work.
• Continuous learning mindset; able to perform administrative tasks in hub operations.

Responsabilidades

• Assist in day-to-day hub operation (last mile and first mile activities).
• Oversee parcel inbounding, sorting, rider dispatch, and receiving in-transit parcels.
• Monitor hub performance and KPI attainment through reports.
• Support Customer Support in escalations via calls or communications.
• Lead process-improvement projects to boost hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators to oversee teams.
• Document minutes of meetings and maintain briefings.

Conocimientos

Logistics

Hub operations

Team leadership

Process improvement

Reporting

Payments handling

Educación

Bachelor’s degree

Herramientas

MS Office

Descripción del empleo

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations