Hub Coordinator - Operations, SPX Express (IloIlo)

SPX PHILIPPINES INC.; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shopee in Manila seeks an experienced Hub Operations Lead to support day-to-day hub activities, drive productivity, and manage reports. The role covers last mile and first mile tasks, with leadership oversight across a warehouse/hub environment.

Responsibilities include monitoring KPIs, implementing process improvements, coordinating with agency teams, and handling payments processing. Shift work and cluster-wide assignments may be required.

Qualifications

• Bachelor's degree holder.
• Minimum 3 years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work depending on team schedules.
• Must have a continuous learning mindset; able to do administrative tasks in hub operations.

Responsibilities

• Assists in day-to-day hub operation (last mile and first mile activities).
• Conducts team briefing and documents meeting minutes.
• Monitors hub performance to ensure productivity and KPIs.
• Creates, reviews and validates hub reports.
• Assists Customer Support with escalations.
• Implements process improvements to increase hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators for overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership experience

Logistics & warehouse operations

Payments processing

Microsoft Office

Education

Bachelor's Degree Holder

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations