Hub Coordinator - Operations, SPX Express (Sta. Maria, Zamboanga)

Shopee; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Shopee Philippines is seeking an experienced Operations professional to support hub operations in Manila. You will assist in last mile and first mile activities, oversee parcel movements, inventory control, and KPI tracking, and help escalate and resolve issues.

The role requires at least 3 years in logistics, warehouse or distribution, leadership experience in a hub environment, and comfort with shift work. Proficiency in MS Office and a continuous learning mindset are essential.

Qualifications

• Bachelor’s degree required.
• 3+ years in Logistics, Warehouse and Distribution is required.
• E-commerce fulfillment experience is an advantage.
• Leadership experience in a warehouse or hub environment preferred.
• Experience with payments processing is a plus.
• MS Office proficiency is expected.
• Willing to work on shift schedules across the designated cluster.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Oversee parcel inbounding, sorting, rider dispatch, and inventory control.
• Document team briefings and minutes; monitor hub KPIs.
• Support Customer Support in escalations and call-outs.
• Implement process improvements to increase hub productivity.
• Coordinate with agency coordinators and oversee agency teams.
• Handle payments processing and related tasks.
• Perform other hub operations duties as assigned.

Skills

Leadership

Logistics

Warehouse operations

Team coordination

Process improvement

KPI monitoring

Root cause analysis

Payments processing

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations