HR Ops Specialist

Integrated Flow Systems LLC; Lapu-Lapu; On-site; PHP 300,000 - 420,000; Full time

Job summary

UCT is seeking an HR Solutions Center Specialist to provide high-quality operational support across the employee lifecycle, including onboarding, inquiries, HR transactions, and data management. You will be the primary contact for employees and managers, ensuring timely issue resolution and regulatory compliance.

The role requires 2–3 years in HR operations, experience with UKG Pro, Time Software, and Sprout HR, and fluency in English.

Qualifications

• 2–3 years of experience in HR Operations or Shared Services.
• Experience supporting employees in a multinational environment.
• Experience with case management tools and HRIS platforms.
• Bachelor's degree in human resources, business administration, or related field.
• Excellent customer service, organizational, and problem-solving skills.
• Fluent English, both written and spoken.

Responsibilities

• Serve as the primary point of contact for employees and managers, handling HR inquiries via People Assist and other channels.
• Process lifecycle transactions including hiring, onboarding, transfers, promotions, leaves, and terminations.
• Prepare and maintain employment documentation and personnel records.
• Manage HR cases to meet SLAs with timely, accurate resolutions.
• Maintain accurate data across UKG Pro, Time Software, Sprout HR, and other HR systems.
• Support immigration-related processes including work permits and visas where applicable.

Skills

Customer service

Organizational skills

Problem solving

Attention to detail

MS Office

HRIS systems

Case management

Education

Bachelor's degree in HR / Business Administration

Tools

UKG Pro

Time Software

Sprout HR

Job description

About the role

The HR Solutions Center (HRSC) Specialist serves as a key member of the HR Solutions Center team, providing high-quality operational support across the employee lifecycle, including onboarding, employee inquiries, HR transactions, documentation, compliance, reporting, and HR administration. This role acts as the primary point of contact for employees and managers, ensuring accurate data management, timely issue resolution, adherence to company policies and local regulations, and a seamless employee experience.

Key responsibilities

• Serve as the primary point of contact for employees and managers, responding to HR inquiries through People Assist (case management system), email, and other support channels.

• Process employee lifecycle transactions, including hiring, onboarding, transfers, promotions, reporting and organizational changes, shift changes, leaves of absence, employment confirmations, and terminations.

• Prepare and maintain employment documentation, including employment letters, certifications, contract renewals, personnel files, and employee records.

• Manage and resolve HR cases in accordance with established service level agreements (SLAs), ensuring timely and accurate resolution.

• Maintain accurate employee data across HR systems, including UKG Pro, Time Software, Sprout HR and other HR platforms.

• Support work permit, employment pass, visa, and immigration-related processes, including transactions within government portals such as Singapore's Ministry of Manpower (MOM) system, where applicable.

• Coordinate employee compliance requirements, including mandatory training, medical examinations, and supporting documentation.

• Partner with HR Business Partners (HRBPs), Payroll, Benefits, Talent Acquisition, and Centers of Excellence (COEs) to address employee inquiries and ensure seamless HR service delivery.

• Support compliance with local labor laws, company policies, internal controls, and HR procedures across the region.

• Administer timekeeping, attendance, and workforce management processes using UKG Pro, Time Software, and related systems.

About you

• Minimum 2-3 years of experience in HR Operations, Shared Services, Human Resources Administration, or a related HR support role.

• Experience supporting employees in a multinational or shared services environment.

• Experience with case management tools and HRIS platforms.

• Bachelor's degree in human resources, Business Administration, or related field.

• Excellent customer service, organizational, and problem-solving skills.

• Strong attention to detail and organizational skills.

• Proficiency in MS Office suite, particularly Excel and HRIS systems, preferably UKG Pro & Times Soft.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong working knowledge of Ministry of Manpower (MOM) regulations, processes, and systems, including work permits, S Passes, Employment Passes, renewals, compliance requirements, and workforce administration.

• Fluent verbal and written English communication skill is required.

About us

UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence.