Specialist HR Enablement And Support

Boehringer Ingelheim; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Boehringer Ingelheim in the Philippines is seeking an HR Enablement & Support specialist to maintain and improve global HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, ensuring smooth operation of SAP SuccessFactors and ServiceNow.

You will provide 2nd/3rd level support for HR systems, collaborate with PMs to gather requirements, manage release activities, and coordinate with SSC, HR Process Management and IT vendors to resolve issues.

Qualifications

• 2–3 years of HR Services/HRIT experience focused on Employee Central, Onboarding and SuccessFactors Core.
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International project experience.
• Business fluency in English.
• Ability to work across functions and geographies with cultural awareness.
• Understanding of compliance aspects (e.g., GDPR, Data Retention, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems (SuccessFactors and Hire-to-Retire).
• Collaborate with Project & Process Managers to gather requirements for new tools or process enhancements.
• Manage business changes in the system by running impact analysis, coordinating testing, and updating documentation (Release Management, UAT).
• Coordinate with SSC, HR Process Management and IT/vendors to align on processes and resolve issues.
• Ensure alignment with data consumers inside and outside HR and work with IT on interface issues.
• Analyze and resolve complex issues related to user permissions, workflows and business rule configurations.
• Participate in global HR projects representing the respective area of responsibility.

Skills

HR systems support

SuccessFactors

ServiceNow

Project management

Stakeholder collaboration

English fluency

Job description

Job Description:

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions! You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties & Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

About our Future Employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).