HR OFFICER

M5 Mart, Inc.; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

M5 Mart, Inc. is seeking an HR Officer to supervise daily HR operations and ensure the effective implementation of policies, procedures, and programs.

You will guide the HR Generalist, manage employee relations, and ensure compliance with labor laws. The role covers recruitment oversight, policy administration, performance management, timekeeping, payroll coordination, records management, onboarding, and development initiatives to support organizational effectiveness.

Job description

GENERAL DUTIES AND RESPONSIBILITIES:

The HR Officer is responsible for supervising the daily operations of the HR Department and ensuring the effective implementation of policies, procedures, and programs. The position oversees the work of the HR Generalist, provides guidance on operational HR matters, manages employee relations, and ensures compliance with company policies and labor laws.

The HR Officer serves as the primary point of contact for supervisors and employees regarding routine HR concerns and recommends appropriate actions to the HR Manager.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Leadership and Supervision

2. Supervises, coaches, and evaluates the performance of the HR Generalist.

3. Assigns daily and periodic HR tasks and monitors completion.

4. Reviews HR documents and records for completeness and accuracy before endorsement to the HR Manager.

5. Ensures timely and efficient delivery of HR services.

6. Identifies training and development needs of the HR Generalist.

7. Recruitment and Staffing

   1. Oversees the recruitment process handled by the HR Generalist.

   2. Reviews job advertisements and recruitment plans.

   3. Conducts behavioral or second-level interviews for qualified applicants.

   4. Reviews interview results and recommends candidates to the HR Manager.

   5. Coordinates hiring requirements with department heads.

   6. Ensures recruitment targets are achieved within established timelines.

8. Employee Relations

   1. Serves as the primary HR representative for employer-employee relations.

   2. Handles employee grievances, complaints, and workplace conflicts.

   3. Conducts administrative investigations involving attendance, misconduct, performance, and policy violations.

   4. Facilitates counseling sessions and disciplinary meetings.

   5. Prepares or reviews disciplinary notices and recommends appropriate action to the HR Manager.

   6. Assists supervisors in resolving employee concerns while promoting fair and consistent treatment.

9. Policy Administration and Compliance

   1. Ensures consistent implementation of company policies and procedures.

   2. Monitors employee compliance with attendance, dress code, workplace conduct, safety, and other company rules.
      Advises employees and supervisors on the interpretation and application of company policies.

   3. Recommends updates or improvements to HR procedures based on operational experience.

   4. Escalates policy issues requiring management approval to the HR Manager.

10. Performance Management

    1. Monitors the completion of probationary and annual performance evaluations.

    2. Reviews evaluation results submitted by department heads.

    3. Assists supervisors in preparing performance improvement plans.

    4. Recommends regularization, promotion, transfer, or disciplinary action based on performance outcomes.

    5. Coordinates performance review schedules with the HR Generalist.

11. Timekeeping and Payroll Administration

    1. Reviews and verifies attendance, leave, overtime, and payroll-related documents prepared by the HR Generalist.

    2. Resolves discrepancies in attendance and payroll records before submission.

    3. Coordinates with Accounting and Audit regarding payroll concerns.

    4. Ensures timely processing of payroll requirements.

12. Employee Records and Documentation

    1. Reviews employment contracts, personnel action forms, memoranda, certificates, and other HR documents prepared by the HR Generalist.

    2. Ensures employee records and HRMS information remain accurate, complete, and confidential.

    3. Monitors compliance with document retention and filing standards.

13. Learning and Development

    1. Coordinates employee orientation and onboarding activities.

    2. Assists in identifying departmental training needs.

    3. Monitors employee participation in mandatory training.

    4. Evaluates the effectiveness of orientation and basic HR training programs.

14. HR Operations and Reporting

    1. Monitors HR operational performance and service delivery.

    2. Reviews recruitment, turnover, attendance, leave, and manpower reports.

    3. Prepares operational HR reports and recommendations for the HR Manager.

    4. Assists in implementing HR projects and process improvements

15. Continuous Improvement

    1. Reviews HR processes and recommends improvements.

    2. Develops and updates HR forms, checklists, and standard operating procedures.

    3. Supports initiatives that improve HR efficiency, service quality, and employee experience.
       Whenever necessary, the HR Officer shall perform the duties of the HR Generalist to ensure continuity of HR operations, including recruitment, employee documentation, records management, onboarding, , and other operational HR functions.

    4. Perform other tasks and jobs that may be assigned by the management at any time as need arises.

1. Whenever necessary, the HR Officer shall perform the duties of the HR Generalist to ensure continuity of HR operations, including recruitment, employee documentation, records management, onboarding, , and other operational HR functions.

2. Perform other tasks and jobs that may be assigned by the management at any time as need arises.