HR Generalist: Employee Relations & Compliance

ibex; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

IBEX is seeking an HR Generalist to lead HR functions at a customer contact center location in Paranaque, Philippines. You will support employee relations, benefits, salary administration, compliance, and training across non-exempt technical support and customer service roles.

You will partner with site management to drive engagement, retention and performance programs while maintaining confidentiality and adhering to company policies and labor regulations.

Qualifications

• College degree in HR, Psychology, Business or related field preferred.
• Two years of HR experience focused on employee relations and administration.
• Experience in telecommunications, call center, or large employee groups is a plus.
• Knowledge of EEOC, FMLA, OHSA, benefits, compensation and HR policy administration.
• Ability to maintain confidentiality and manage multiple tasks with accuracy.

Responsibilities

• Support a client group and provide guidance to management and employees on HR issues.
• Partner with Recruiting, Training and Operations on onboarding and policy administration.
• Administer HR programs across the employee lifecycle including leave management, safety, benefits and performance.
• Support HR-related training for management and assist with HRIS and records.
• Collaborate with managers on employee engagement, retention and satisfaction initiatives.

Skills

Employee relations

HR administration

Policy administration

Training coordination

HRIS data management

Microsoft Office

Communication skills

Confidentiality

Education

College degree in HR/related field

HR certifications

Tools

HRIS software

Job description

IBEX is seeking an HR Generalist to lead HR functions at a customer contact center location in Paranaque, Philippines. You will support employee relations, benefits, salary administration, compliance, and training across non-exempt technical support and customer service roles.

You will partner with site management to drive engagement, retention and performance programs while maintaining confidentiality and adhering to company policies and labor regulations.