HR Generalist

ibex; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

IBEX is seeking an HR Generalist to lead HR functions at a customer contact center location in Paranaque, Philippines. You will support employee relations, benefits, salary administration, compliance, and training across non-exempt technical support and customer service roles.

You will partner with site management to drive engagement, retention and performance programs while maintaining confidentiality and adhering to company policies and labor regulations.

Qualifications

• College degree in HR, Psychology, Business or related field preferred.
• Two years of HR experience focused on employee relations and administration.
• Experience in telecommunications, call center, or large employee groups is a plus.
• Knowledge of EEOC, FMLA, OHSA, benefits, compensation and HR policy administration.
• Ability to maintain confidentiality and manage multiple tasks with accuracy.

Responsibilities

• Support a client group and provide guidance to management and employees on HR issues.
• Partner with Recruiting, Training and Operations on onboarding and policy administration.
• Administer HR programs across the employee lifecycle including leave management, safety, benefits and performance.
• Support HR-related training for management and assist with HRIS and records.
• Collaborate with managers on employee engagement, retention and satisfaction initiatives.

Skills

Employee relations

HR administration

Policy administration

Training coordination

HRIS data management

Microsoft Office

Communication skills

Confidentiality

Education

College degree in HR/related field

HR certifications

Tools

HRIS software

Job description

Locations: Paranaque, Philippines

Categories: Human Resources

Req ID: 29266

Overview

The HR Generalist assists in leading and guiding the Human Resources functions for a customer contact center location to provide a broad range of services to employees, mostly non-exempt technical support and customer service positions. The HR Generalist reports to the Human Resources Manager both positions support the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, excluding recruiting but including but not limited to, employee relations, FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and management development, engagement and retention initiatives, training managers in core HR programs and support general business and management practices. The HR Generalist is a business partner focused on ethics and compliance with sound judgment, confidentiality, and discretion in varying situations.

Responsibilities

Primary Job Functions include, but are not limited to:

• Primarily supports a specific client group providing guidance and support to management and employees on HR issues, but supports the overall site in ensuring positive employee relations and general administration of HR policies and procedures.
• Partners with Recruiting, Training, and Operations teams supporting onboarding new employees and administering policies and procedures to aid in the overall success of employees; facilitates New Employee Orientation sessions.
• Administers overall HR programs related to the employee lifecycle including new employee orientation, leave management, workplace safety, benefits, compensation, performance management, HRIS, and employee records and ensures legal compliance.
• Supports HR related training and development for management.
• Collaborates with managers and supports initiatives related to employee satisfaction, engagement and retention.

Qualifications

Typical Qualifications:

• College degree in HR, Psychology, Business, or related field strongly preferred.
• Two years of experience in Human Resources focused on employee relations and administration of multiple HR disciplines; Specialized education/training in Human Resources, including HR certifications, helpful.
• Business experience in telecommunications, call center, or customer service industry or in retail or hospitality environment supporting a large number of employees preferred.
• Demonstrated strong knowledge and experience of Human Resources, including, but not limited to, federal and state regulatory information, EEOC, UC, FMLA, OHSA, FLSA, Workers Compensation, general compensation and benefits, performance management, HR policy administration, employee recordkeeping/HRIS and employee related programs, employee engagement initiatives, employee relations and teambuilding; ability to ensure legal compliance.
• Problem solver, detail oriented with strong organization skills, effective time manager; Adaptable and flexible to manage change, maintain confidentiality; Flexibility to work with multiple work shifts.
• Self-starter and self-motivated with ability to work independently, but to partner effectively with and contribute to a country-wide US HR team.
• Good grammar, good writing, and verbal skills with ability to present and deliver training.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS data management.
• Ability to flourish in a dynamic, fast paced environment.

IBEX is an Equal Opportunity Employer.