HR Generalist — Employee Relations & Compliance

ibex; Parañaque; On-site; PHP 450,000 - 750,000; Full time

Job summary

IBEX in Parañaque, Metro Manila, is looking for an HR Generalist to lead HR functions for a customer contact center, covering onboarding, employee relations, benefits, compensation, safety, and compliance across the full employment lifecycle.

You will partner with the HR Manager and collaborate with Recruiting, Training, and Operations to support policies, training, and employee engagement in a fast-paced service environment. Strong discretion and communication skills are essential.

Qualifications

• Two years of HR experience focused on employee relations and administration.
• Experience in telecommunications/call center or customer service industry preferred.
• Knowledge of EEOC, FMLA, OSHA, FLSA and safety, compensation and benefits.
• Ability to maintain confidentiality and handle multiple shifts.
• Strong written and verbal communication; training delivery.

Responsibilities

• Supports a specific client group with guidance on HR issues and administers HR policies.
• Partners with Recruiting, Training, and Operations on onboarding and policy administration; conducts New Employee Orientation.
• Administers HR programs related to employee lifecycle including leave, safety, benefits, compensation, performance management, HRIS, and records.
• Supports HR-related training for management.
• Collaborates with managers to improve employee satisfaction, engagement and retention.

Skills

Employee relations

HR compliance

HR policy administration

HRIS

Performance management

Training delivery

Independence

Adaptability

Communication skills

Education

College degree in HR/related field

HR certifications (optional)

Tools

MS Office

HRIS

Job description

IBEX in Parañaque, Metro Manila, is looking for an HR Generalist to lead HR functions for a customer contact center, covering onboarding, employee relations, benefits, compensation, safety, and compliance across the full employment lifecycle.

You will partner with the HR Manager and collaborate with Recruiting, Training, and Operations to support policies, training, and employee engagement in a fast-paced service environment. Strong discretion and communication skills are essential.