HR Generalist

iScale Solutions; Roxas; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Competitive Salary Package

Vacation & Sick Leave credits

Health Coverage

Government-Mandated Benefits: SSS/Phil

Pag-IBIG

Learning Opportunities

Team Engagement

Modern Tools

Inclusive Culture

Referral Rewards

Job summary

iScale Solutions is seeking an HR Generalist in the Philippines to address employee concerns, investigate complaints, and ensure PH labor law compliance across HR functions.

You will manage HMO administration, offboarding processes, and onboarding support, while maintaining meticulous documentation and case trackers within a confidential environment.

Qualifications

• Hands-on ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.
• Working knowledge of PH labor laws and disciplinary due process.
• Strong documentation, communication, case management, and multitasking under confidentiality.
• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.
• 2-4 years HR Generalist experience in BPO/shared services/tech preferred.
• Can start between September 14-25, 2026.

Responsibilities

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring PH labor law compliance.
• Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).
• Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.
• Manage end-to-end offboarding (resignations, terminations, redundancies), conduct exit interviews, prepare Exit Interview Reports, and elevate compliance risks to leadership.
• Coordinate clearance processes across Payroll, Finance, IT, and Facilities, updating separation/attrition records and final pay docs (COEs, BIR Form 2316).
• Support onboarding, status transitions, HR reporting/trackers, and coordinate status changes, deductions, and separations with Payroll.
• Lead annual HMO renewal: conduct satisfaction survey, evaluate proposals, present cost-benefit comparisons, verify census, and oversee open enrollment.
• Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.

Skills

Employee relations

HMO/Benefits

Offboarding

Documentation

HRIS administration

Google Workspace

Disciplinary due process

Education

Bachelor’s degree in HR, Psychology, Business Admin, Behavioral Science, or related field

Tools

Google Workspace

Zoho People

Odoo

Job description

Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring compliance with PH labor laws and company policies.

Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).

Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.

Benefits & HMO Administration

• Manage HMO enrollments, deletions, dependent updates, reimbursement, billing reconciliations, LOAs, and provider liaison while maintaining an accurate HMO Masterlist.

• Lead annual HMO renewal: conduct satisfaction survey 3-5 months prior, evaluate proposals, present cost-benefit comparisons, verify census, and oversee open enrollment.

• Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.

Offboarding & Employee Lifecycle Operations

• Manage end-to-end offboarding (resignations, terminations, redundancies), conduct exit interviews, prepare Exit Interview Reports, and elevate compliance risks to leadership.

• Coordinate clearance processes across Payroll, Finance, IT, and Facilities, updating separation/attrition records and final pay docs (COEs, BIR Form 2316).

• Support onboarding, status transitions, HR reporting/trackers, and coordinate status changes, deductions, and separations with Payroll.

Employee Relations & Compliance

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring compliance with PH labor laws and company policies.

• Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).

• Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.

Requirements

• Bachelor's degree in HR, Psychology, Business Administration, Behavioral Science, or related field.

• 2-4 years HR Generalist experience (BPO, shared services, tech, or corporate environment preferred).

• Hands-on experience in ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.

• Demonstrated solutions-oriented approach, assessing risks and recommending practical solutions.

• Working knowledge of PH labor laws and disciplinary due process.

• Strong documentation, communication, case management, and multitasking skills under strict confidentiality.

• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.

• Can start between September 14-25, 2026.

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.

• Vacation, Sick Leave credits, and Wellness Leave: Enjoy vacation and sick leave credits to maintain work-life balance.

• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.

• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

• Learning Opportunities: Access training, certifications, and mentorship to grow your career.

• Team Engagement: Join team-building activities and wellness programs.

• Modern Tools: Use the latest technology to excel in your role.

• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.

• Referral Rewards: Earn bonuses for bringing great talent to the team.