HR Generalist

iScale Solutions; Makati; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Competitive Salary Package

Vacation and sick leave credits

Health coverage for dependents

SSS, PhilHealth, Pag-IBIG

Learning & mentorship programs

Team engagement activities

Modern HR tools

Inclusive culture

Job summary

iScale Solutions is seeking an HR Generalist to handle employee relations, benefits administration, and lifecycle operations in the Philippines. You will address employee inquiries, investigate issues, and ensure compliance with PH labor laws while coordinating with Payroll and IT for onboarding and offboarding processes.

Responsibilities include managing HMO enrollment, renewals, and benefits; supporting audits and compliance; and maintaining accurate HR records with an emphasis on

Qualifications

• 2–4 years HR Generalist experience (BPO, shared services, tech, or corporate environment preferred).
• Hands-on experience in ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.
• Working knowledge of PH labor laws and disciplinary due process.
• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.

Responsibilities

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring PH labor law compliance.
• Investigate complaints and misconduct, partner with managers to enforce due process and document cases.
• Support conflict resolution, maintain case trackers, and assist with internal compliance and audits.
• Manage HMO enrollments, billing, renewals, and open enrollment processes.
• Oversee end-to-end offboarding, exit interviews, and final pay documentation.
• Coordinate onboarding and status transitions with Payroll and IT.

Skills

HR Generalist

PH Labor Laws

HRIS administration

Documentation

Confidentiality

Education

Bachelor's degree in HR or related field

Tools

Zoho People

Odoo

Job description

Job Description:

1. Employee Relations & Compliance

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring compliance with PH labor laws and company policies.

• Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).

• Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.

2. Benefits & HMO Administration

• Manage HMO enrollments, deletions, dependent updates, reimbursement, billing reconciliations, LOAs, and provider liaison while maintaining an accurate HMO Masterlist.

• Lead annual HMO renewal: conduct satisfaction survey 3–5 months prior, evaluate proposals, present cost-benefit comparisons, verify census, and oversee open enrollment.

• Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.

3. Offboarding & Employee Lifecycle Operations

• Manage end-to-end offboarding (resignations, terminations, redundancies), conduct exit interviews, prepare Exit Interview Reports, and escalation compliance risks to leadership.

• Coordinate clearance processes across Payroll, Finance, IT, and Facilities, updating separation/attrition records and final pay docs (COEs, BIR Form 2316).

• Support onboarding, status transitions, HR reporting/trackers, and coordinate status changes, deductions, and separations with Payroll.

Requirements

• Bachelors degree in HR, Psychology, Business Administration, Behavioral Science, or related field.

• 2–4 years HR Generalist experience (BPO, shared services, tech, or corporate environment preferred).

• Hands-on experience in ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.

• Demonstrated solutions-oriented approach, assessing risks and recommending practical solutions.

• Working knowledge of PH labor laws and disciplinary due process.

• Strong documentation, communication, case management, and multitasking skills under strict confidentiality.

• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.

• Can start between September 14–25, 2026.

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.

• Vacation, Sick Leave credits, and Wellness Leave: Enjoy vacation and sick leave credits to maintain work-life balance.

• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.

• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

• Learning Opportunities: Access training, certifications, and mentorship to grow your career.

• Team Engagement: Join team-building activities and wellness programs.

• Modern Tools: Use the latest technology to excel in your role.

• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.

• Referral Rewards: Earn bonuses for bringing great talent to the team.