HR Generalist

iScale Solutions, Inc.; Makati; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Competitive Salary

Vacation and Sick Leave

Health Insurance

Government-mandated benefits

Learning opportunities

Team engagements

Modern tools

Inclusive culture

Referral rewards

Job summary

iScale Solutions, Inc. is seeking an HR Generalist to support daily HR operations across the employee lifecycle in Makati. You will serve as a key contact ensuring compliant processes in line with Philippine labor laws.

Responsibilities include handling employee relations, HMO and benefits, onboarding/offboarding, documentation, and HRIS administration with a solutions-oriented approach. Onsite work in Makati is required.

Qualifications

• 2–4 years HR Generalist experience in a relevant environment (BPO, shared services, tech, or corporate).
• Hands-on experience in employee relations, HMO/benefits, offboarding clearance, documentation, and HRIS administration.
• Strong knowledge of PH labor laws and due process.
• Proven ability to document, communicate, and manage sensitive information with confidentiality.
• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.

Responsibilities

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring PH labor law compliance.
• Investigate complaints and misconduct, partnering with managers to document cases (incident reports, NTEs, hearings, decisions).
• Support conflict resolution, maintain case trackers, and assist with internal compliance and HR audits.
• Manage HMO enrollments, deletions, dependent updates, reimbursement, billing reconciliations, and LOAs.
• Lead annual HMO renewal, evaluate proposals, verify census, and oversee open enrollment.
• Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.
• Manage end-to-end offboarding, conduct exit interviews, and elevate compliance risks to leadership.
• Coordinate clearance processes across Payroll, Finance, IT, and Facilities; update final pay docs.
• Support onboarding, status transitions, HR reporting/trackers, and payroll coordination.

Education

Bachelor’s degree in HR/psychology/business administration/behavioral science

Tools

Google Workspace

Zoho People

Odoo

Job description

About the role

Supports daily HR operations across the employee lifecycle (employee relations, HMO, offboarding, documentation, operations), serving as a key contact ensuring compliant processes aligned with company policies and Philippine labor laws.

Key responsibilities

• Address employee concerns, grievances, performance/conduct issues, and HR inquiries while ensuring compliance with PH labor laws and company policies.
• Investigate complaints and misconduct, partnering with managers to enforce disciplinary due process and document cases (incident reports, NTEs, hearings, Notices of Decision).
• Support conflict resolution, maintain case trackers, and assist with internal compliance, ISO document control, and HR audits.
• Manage HMO enrollments, deletions, dependent updates, reimbursement, billing reconciliations, LOAs, and provider liaison while maintaining an accurate HMO Masterlist.
• Lead annual HMO renewal: conduct satisfaction survey 3–5 months prior, evaluate proposals, present cost-benefit comparisons, verify census, and oversee open enrollment.
• Review HMO billing accuracy before Finance endorsement and administer other statutory/company benefits.
• Manage end-to-end offboarding (resignations, terminations, redundancies), conduct exit interviews, prepare Exit Interview Reports, and elevate compliance risks to leadership.
• Coordinate clearance processes across Payroll, Finance, IT, and Facilities, updating separation/attrition records and final pay docs (COEs, BIR Form 2316).
• Support onboarding, status transitions, HR reporting/trackers, and coordinate status changes, deductions, and separations with Payroll.

About you

• Bachelor's degree in HR, Psychology, Business Administration, Behavioral Science, or related field.
• 2–4 years HR Generalist experience (BPO, shared services, tech, or corporate environment preferred).
• Hands-on experience in ER, HMO/benefits, offboarding clearance, documentation, and HRIS administration.
• Demonstrated solutions-oriented approach, assessing risks and recommending practical solutions.
• Working knowledge of PH labor laws and disciplinary due process.
• Strong documentation, communication, case management, and multitasking skills under strict confidentiality.
• Proficiency in Google Workspace; HRIS experience (Zoho People, Odoo) is an advantage.
• Can start between September 14–25, 2026.
• Willing to work Onsite in Makati

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.
• Vacation, Sick Leave credits, and Wellness Leave: Enjoy vacation and sick leave credits to maintain work-life balance.
• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
• Learning Opportunities: Access training, certifications, and mentorship to grow your career.
• Team Engagement: Join team-building activities and wellness programs.
• Modern Tools: Use the latest technology to excel in your role.
• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
• Referral Rewards: Earn bonuses for bringing great talent to the team.

About us

iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore. While some of our customers operate a staff augmentation setup with full control, others rely on fully outsourced teams letting us handle all deliverables. Day to day, we thrive to provide customized solutions and deeply integrate in our customers' business processes. Regardless of the model, we believe in recruiting the best available talent available in the market, and offer our customers great value for their money.