Human Resources Generalist

SYSGEN RPO; Metro Manila; On-site; PHP 391,000 - 725,000; Full time

Job summary

SYSGEN RPO is seeking an HR Generalist in Metro Manila to support employee relations, timekeeping, HR administration, and performance management. The role focuses on policy compliance, documentation, and accurate HR data management to drive payroll accuracy and employee engagement.

You will partner with managers and departments to resolve issues, maintain records, and implement HR processes aligned with Philippine labor laws while upholding confidentiality and professionalism.

Qualifications

• Bachelor’s degree in human resources, psychology, or related field.
• 2–4 years HR Generalist experience in BPO/RPO/shared services.
• Understanding of Philippine labor practices.
• Experience in employee relations, admin, timekeeping, performance management.
• Strong communication and organizational skills.
• Proficiency in MS Office and HRIS.

Responsibilities

• Handle employee relations issues professionally.
• Manage timekeeping, attendance records and payroll data.
• Maintain accurate HR records and prepare reports.
• Support performance management, coaching, and documentation.
• Ensure compliance with Philippine labor laws and company policies.
• Support employee engagement initiatives and HR projects.
• Prepare HR communications and audits documentation.

Skills

Attention to Detail

Timekeeping

Employee Relations

Performance Management

HR Administration

Policies & Compliance

Communication Skills

Analytical Thinking

Confidentiality

MS Office

Education

Bachelor’s degree in Human Resources / Psychology / Business Administration

Tools

HRIS

Payroll System

Job description

The HR Generalist will be responsible for managing employee relations, timekeeping and attendance management, HR administration, performance management, HR policies and compliance, employee engagement and support, and reporting and HR analytics.

Responsibilities

• Employee Relations
• Handle employee concerns, grievances, and workplace issues professionally and objectively.
• Conduct and document employee relations activities, including incident investigations, coaching, Notices to Explain (NTEs), disciplinary actions, and case documentation.
• Provide guidance to employees and managers on company policies, procedures, and HR practices.
• Ensure proper and timely documentation of employee-related cases and actions.
• Timekeeping & Attendance Management
• Monitor daily employee attendance, absences, tardiness, undertime, overtime, leaves, and other attendance-related matters.
• Review and validate timekeeping records to ensure accuracy and completeness.
• Investigate and resolve attendance discrepancies in coordination with employees, managers, Operations, and Payroll.
• Monitor compliance with attendance and timekeeping policies.
• Ensure timely submission and processing of attendance and timekeeping reports for payroll.
• Track and document attendance issues requiring coaching or corrective action.
• Coordinate with relevant stakeholders regarding attendance concerns that may impact payroll or business operations.
• Maintain accurate records of attendance-related transactions and employee movements.
• Identify recurring attendance patterns and provide appropriate HR recommendations to management.
• HR Administration
• Maintain accurate and up-to-date employee records and HR files.
• Prepare HR-related documents, reports, memos, and correspondence.
• Monitor employee movements, leaves, status changes, and other employment-related records.
• Ensure accuracy and confidentiality of employee information.
• Coordinate with Accounting, Payroll System and other departments to resolve employee-related concerns.
• Performance Management
• Support the implementation and monitoring of performance management processes.
• Assist managers in addressing performance concerns through coaching, documentation, and appropriate HR interventions.
• Monitor probationary and regularization requirements and ensure timely completion of necessary documentation.
• Provide HR guidance to managers on performance-related concerns.
• Implement and communicate company HR policies, procedures, and guidelines.
• Ensure HR processes are aligned with Philippine labor laws and applicable company policies.
• Assist in the preparation and maintenance of HR policies, procedures, and employee communications.
• Maintain proper documentation for audits, compliance requirements, and employee cases.
• Employee Engagement & Support
• Assist in planning and implementing employee engagement, recognition, and company activities.
• Respond to employee inquiries and provide timely HR assistance.
• Promote positive employee relations and a professional workplace culture.
• Support HR initiatives aimed at employee retention and engagement.
• Reporting & HR Analytics
• Prepare accurate and timely HR reports and management updates.
• Monitor HR metrics such as headcount, attrition, absenteeism, tardiness, attendance trends, employee movements, and other relevant indicators.
• Prepare regular attendance and timekeeping reports for management review.
• Ensure all reports and HR data are thoroughly reviewed for accuracy before submission.

Qualifications

• Bachelor’s degree in human resources, Psychology, Business Administration, or a related field.
• At least 2–4 years of relevant HR Generalist experience, preferably in a BPO, RPO, shared services, or fast-paced outsourcing environment.
• Solid understanding of end-to-end HR processes and Philippine labor practices.
• Experience in employee relations, HR administration, timekeeping and attendance management, performance management, and HR documentation.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office and HRIS/timekeeping systems.
• Strong analytical and problem-solving skills.
• Able to handle confidential and sensitive employee information with discretion.

Required Skills

• High Attention to Detail – Ensures accuracy in timekeeping, attendance records, employee data, reports, and HR documentation.
• Ability to Handle Pressure – Remains calm, organized, and effective when managing urgent employee concerns, payroll deadlines, attendance issues, and multiple HR priorities.
• Dependable and Accountable – Can be relied upon to complete commitments and responsibilities accurately and on time.
• Flexible and Adaptable – Can quickly adjust to changing business requirements, priorities, processes, and client needs.
• Strong Employee Relations Skills – Demonstrates sound judgment, professionalism, empathy, and objectivity when handling employee concerns.
• Problem-Solving – Identifies issues, evaluates options, and recommends practical HR solutions.
• Confidentiality and Integrity – Maintains professionalism and discretion when handling sensitive employee and company information.
• Team-Oriented – Works effectively with HR colleagues, management, employees, Recruitment, Payroll, Operations, and other stakeholders.
• Strong Sense of Ownership – Takes initiative and follows through on tasks without requiring constant supervision.