HR Data Management Team Leader (US Support)

Private Advertiser; Taguig; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Sign-on bonus ₱15,000

Day 1 HMO with one/dependent after 1yr

Group Life Insurance

13th Month Pay

Holiday Pay

Overtime Pay

Night differential 10%

Equipment provided (laptop + monitor)

Job summary

Private Advertiser is seeking an HR Data Management Team Leader to oversee daily operations, lead a team, and ensure high-quality, confidential handling of the employee lifecycle. The role focuses on talent acquisition, onboarding, data accuracy, and stakeholder collaboration across locations.

You will guide process improvements, develop training plans, manage case workflows, and ensure service levels are met while driving performance and engagement within the team.

Qualifications

• Bachelor's degree in HRM, Psychology, or related field.
• 3+ years in people management, HR lifecycle, ticket handling, and international support.
• Experience leading a shared services team supporting global operations.
• Strong knowledge of talent acquisition, onboarding, and data management.
• Proficient in HR processes, systems, and reporting tools.

Responsibilities

• Oversee talent, onboarding, and employee lifecycle data management.
• Manage daily operations, case handling, and process assessments.
• Ensure accuracy, quality, and efficiency of team deliverables.
• Serve as SME and escalation point for process issues.
• Develop training plans for team members and support recruitment efforts.
• Maintain SOPs and process tools; monitor workload and SLAs.
• Prepare HR reports and contribute to continuous improvement.

Skills

People management

HR data management

Stakeholder management

Leadership

Education

Bachelor's degree in HRM or related

Tools

Workday

ATS

ERP systems

Excel

Job description

HR Data Management Team Leader (US Support)

Work Location: Inoza Tower, 40th Street, BGC, Taguig City
Work Setup: Hybrid (3 days onsite per week)
Work Schedule: Wednesday to Sunday / Monday to Friday
Shifts: 9:00 AM – 6:00 PM / 10:00 PM – 7:00 AM (Manila Time)

Job Description

We are looking for an experienced HR Data Management Team Leader to oversee daily operations, ensure efficient service delivery, and lead a team supporting the end-to-end employee lifecycle. This role focuses on talent acquisition, onboarding, HR data management, employee development, retention, and offboarding while maintaining data accuracy, confidentiality, and strong stakeholder relationships.

Key Responsibilities

Service Delivery

• Oversee talent, onboarding, and employee lifecycle data management processes.

• Manage daily operational activities, including case management, request distribution, and process assessments.

• Ensure accuracy, quality, and efficiency of individual and team deliverables.

• Serve as the subject matter expert and escalation point for process-related concerns.

• Develop and facilitate training plans for new and existing team members.

• Support recruitment, onboarding, and capability-building initiatives within the team.

• Develop, update, and maintain standard operating procedures (SOPs) and process tools.

• Monitor team utilization, workload distribution, and task completion.

• Prepare and evaluate HR reports covering workload, service-level agreements (SLAs), quality, and process efficiency.

• Coordinate status reports and contribute to continuous improvement initiatives.

Leadership and People Management

• Lead and promote teamwork, innovation, and excellent customer service.

• Coach, mentor, and guide team members in daily operations and performance.

• Establish and monitor performance objectives aligned with company OKRs.

• Review work accuracy, track performance metrics, and provide technical guidance on complex issues.

• Identify development opportunities and implement competency-building plans.

• Conduct performance appraisals and follow-ups in accordance with company policies.

• Build and maintain strong working relationships with HR partners and stakeholders across different locations and business areas.

Qualifications

Required

• Bachelor's degree in Human Resource Management, Psychology, or a related field.

• At least 3 years of experience in people management, HR management, end-to-end employee lifecycle, ticket management, direct handling of international candidates, and shared services operations.

• Experience leading a team in a shared services environment supporting global operations.

• Strong knowledge of talent acquisition, onboarding, and employee lifecycle data management.

• Proficiency in HR processes, systems, and tools across the employee lifecycle.

• Experience managing and utilizing ATS, hiring, ERP systems, databases, and reporting tools.

• Knowledge of performance metrics, quality standards, and service-level agreements.

• Ability to manage stakeholder relationships across diverse geographies and business functions.

• Experience in multicultural, fast-paced, or growing organizations is an advantage.

• Willingness to cover CET/AEST shifts when required.

Preferred

• Proficiency in Workday or other relevant ATS, hiring, or ERP systems.

• Advanced knowledge of Microsoft Office, particularly Excel and Word.

• Experience in data reporting and analytics.

• Strong problem-solving, communication, relationship-building, and conflict management skills.

• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

• Ability to work independently while achieving results through teamwork and delegation.

• Sound judgment, initiative, and a structured, detail-oriented approach to work.

Compensation and Benefits

• ₱15,000 Sign-on Bonus upon hiring.

• Day 1 HMO coverage with one free dependent after one year.

• Group Life Insurance.

• 10 leave credits, increasing to 20 after one year.

• Government-mandated benefits.

• Anniversary Bonus of up to 200% of basic salary.

• 13th Month Pay.

• Holiday Pay.

• Overtime Pay.

• 10% Night Differential.

• Complete work equipment provided, including laptop, additional monitor, headset, and mouse.