HR & Operations Lead (Onsite)

Prime System Solutions; Philippines; On-site; PHP 2,009,000 - 3,348,000; Full time

Benefits offered by this job

Paid Leave

HMO Benefits

Government-Mandated Benefits

Fun & Collaborative Culture

Job summary

Prime System Solutions is seeking a People & Operations Lead for Philippines operations. This onsite role partners with leadership to drive engagement, ensure compliance with Philippine labor laws, and scale HR operations in a growing MSP/BPO setting.

The candidate will oversee talent lifecycle, employee relations, payroll, and office management while strengthening culture and client service delivery. We value extensive HR leadership experience in BPO or offshore staffing, excellent

Qualifications

• Bachelor's degree in HR, Psychology, Business Admin or related field.
• 10-12 years of progressive HR or People Operations experience including leadership.
• Strong knowledge of Philippine labor laws and HR best practices.
• Experience in BPO/offshore staffing environments preferred.
• Excellent communication and stakeholder management skills.
• Strong analytical, reporting and process improvement capabilities.

Responsibilities

• Strategic HR leadership and business partnership with leadership.
• Oversee full employee lifecycle including onboarding, performance management, and offboarding.
• Manage employee relations, investigations, and compliance with labor laws.
• Drive performance, talent development, engagement, and retention programs.
• Partner with clients and internal stakeholders to ensure service delivery.
• Oversee HR operations, payroll inputs, benefits, attendance, and HR systems.

Skills

Leadership

HR policy

Stakeholder management

Communication

Problem-solving

Analytical reporting

Process improvement

Education

Bachelor's degree in HR or related field

Job description

Shift Schedule & Work Setup:

• US Eastern Timezone (Night Shift in PH)
• 100% Onsite– Work alongside a dynamic and growing team

Job Summary:

The People & Operations Lead – Philippines is responsible for leading the HR function and overseeing the day-to-day operations of the office.

This role partners closely with leadership and clients to drive employee engagement, ensure compliance, strengthen organizational culture, and support business growth while delivering an exceptional employee experience.

Candidates with prior experience in the MSP, BPO, or offshore staffing industrywill be strongly preferred.

Key Responsibilities:

Strategic HR & Business Partnership

• Partner with leadership to align people strategies with business objectives.
• Support workforce planning, organizational development, succession planning, and retention initiatives.
• Identify people-related risks and implement practical solutions.

Employee Lifecycle Management & Service Delivery

• Oversee the full employee lifecycle, including onboarding, probation, performance management, promotions, transfers, and offboarding.
• Ensure a positive employee experience and timely completion of HR processes.
• Ensure the workforce provides the best service delivery to clients.

Employee Relations & Compliance

• Manage employee relations, investigations, disciplinary actions, and workplace concerns.
• Ensure compliance with Philippine labor laws, company policies, and statutory requirements.
• Maintain accurate and confidential employee records.

Performance, Talent & Engagement

• Lead performance management and career development initiatives.
• Drive employee engagement, recognition, culture-building, and retention programs.
• Partner with Talent Acquisition to support workforce planning and hiring.

Client & Stakeholder Management

• Serve as the primary HR contact for assigned clients and internal stakeholders.
• Support client meetings, resolve employee-related concerns, and maintain strong client relationships.
• Coordinate with cross-functional teams to ensure seamless service delivery.

HR Operations, Payroll & Office Management

• Oversee HR administration, payroll inputs, benefits, attendance, leave management, and HR systems.
• Manage office operations, vendors, facilities, workplace safety, and employee support services.
• Ensure operational readiness and business continuity.

Leadership & Continuous Improvement

• Lead and develop the Philippines People & Operations team.
• Improve HR processes, policies, SOPs, reporting, and operational efficiency.
• Prepare HR dashboards, workforce analytics, and management reports.

Skills, Knowledge, and Expertise

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• 10-12 yearsof progressive HR or People Operations experience, including team leadership.
• Strong knowledge of Philippine labor laws and HR best practices.
• Experience in BPO, offshore staffing, professional services, or technology environments is preferred.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong analytical, reporting, and process improvement capabilities.

Core Competencies:

• Strategic HR Leadership
• Employee Relations & Labor Compliance
• Performance & Talent Management
• Client & Stakeholder Management
• HR Operations & Office Administration
• Leadership & Team Development
• Process Improvement & Analytics
• Strong Communication & Decision-Making
• High Integrity & Confidentiality

Why You'll Love Working with Us:

• Help build and scale a growing company where your leadership truly makes an impact.
• Paid LeaveTake time off to recharge, starting upon regularization.
• HMO BenefitsComprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated BenefitsAll statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative CultureBe part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is afull-timeemployment position andNOTan Independent Contractor arrangement. It comes withgovernment-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.