HR Operations Manager

Latte Recruitment; Makati; On-site; PHP 2,400,000 - 4,000,000; Full time

Benefits offered by this job

Birthday Gift

Training and Development Programs

13th Month Pay

Job summary

Latte Recruitment is seeking an HR leader to run an integrated HR Operations function across client entities. You will manage Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding with a focus on standardization and process integration.

The role requires 7–10 years in HR management/operations, including 3–4 years supervising a multi-function HR team, plus strong MS Office and HR reporting skills. Onsite deployment to client sites is required.

Qualifications

• Graduate of Human Resource Management, Psychology, Business Administration, or related field.
• 7–10 years HR management/operations experience with 3–4 years leading a multi-function HR team.
• Proficient in MS Office and HR reporting/monitoring tools.
• Strong cross-functional coordination, supervisory, and analytical skills.
• Able to manage competing priorities across multiple HR sub-functions.

Responsibilities

• Oversee HR Operations: Performance & Growth, Employee Experience & Retention, Onboarding & Offboarding.
• Supervise HR Analysts and Generalists, coaching and developing the team.
• Ensure integrated processes and standardized workflows across functions.
• Monitor SLA compliance and escalate issues to HR Director as needed.
• Consolidate HR reports and participate in client review meetings.

Skills

HR leadership

Cross-functional coordination

Analytical skills

MS Office proficiency

People development

Education

HR-related degree

Tools

MS Office

HR reporting tools

Job description

We are looking for an HR leader who can run performance management, employee experience/retention, and onboarding/offboarding as one integrated HR Operations function across the group's client entities, rather than as separate siloed teams.

Job Description:

You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities:

• Team Supervision - Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team.
• Process Integration - Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing.
• SLA Monitoring - Monitor SLA compliance across all three functions and intervene on at-risk items.
• Standardization - Maintain standardized workflows, templates, and trackers across the team.
• Reporting- Consolidate and submit HR Operations reports to the HR Director within agreed timelines. Attend client review meetings.
• Coaching - Coach direct reports on execution quality and support their professional development.
• Escalation - Escalating issues to the HR Director and coordinating with internal departments (Payroll, Legal, etc.).

Minimum qualifications:

• Graduate of Human Resource Management, Psychology, Business Administration, or any related course
• At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions simultaneously
• Willing to be deployed to client sites and work onsite as needed

Preferred qualifications:

• Experience in a managed services or shared services HR setup
• Familiarity with multi-discipline KPI/SLA monitoring frameworks
• Prior experience overseeing two or more HR functions simultaneously
• Experience leading team consolidations or process-integration initiatives

What are the benefits of the position?

• Birthday Gift
• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash.
• Bereavement Leave of 3 days upon regularization
• Healthy and Encouraging Work Environment
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS, PHIC and Pag-lBIG)