BPO HR Generalist (High Volume)

Asia Peopleworks Inc.; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Asia Peopleworks Inc. in Taguig is seeking an HR Generalist to manage essential HR functions for a high-volume call center environment. The role focuses on benefits administration, payroll, compensation, learning, and regulatory compliance to ensure smooth HR services for employees and managers.

The HR Advocate will handle day-to-day activities in data management, recruitment support, and leave processes, escalating complex issues to Tier 2 as needed.

Qualifications

• Must have experience in a BPO/high-volume environment.
• Bachelor’s degree in HR, Business Administration, or related field.
• At least 1 year in a call center or high-volume operational environment.
• Good communication skills.

Responsibilities

• Respond to employee inquiries across HR topics and provide guidance using SOPs and knowledge articles.
• Support benefits transactions and case resolution including enrollments and life events.
• Guide employees through open enrollment and benefits processes.
• Provide system navigation support for HRIS, payroll, and talent acquisition systems.

Skills

Benefits administration

Payroll processing

Talent acquisition

HRIS systems

Data management

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS software

Payroll systems

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Work schedule: 8pm to 5am - nightshift

Work arrangement: 10days Monthly RTO

Primary Function/General Purpose of

Position

This hands-on and detail-oriented generalist role will manage and execute essential HR functions in a high-volume call center and case processing environment. This role is operationally focused and involves day-to-day responsibilities in benefits administration,

compensation, talent acquisition, learning and performance, regulatory compliance, and data management. The HR Advocate will play a critical role in ensuring the smooth delivery of HR services to employees and managers.

Essential Job Functions

• Respond to Employee Inquiries Across HR Topics – Serve as the first point of contact for employees and managers by answering routine questions related to benefits, payroll, compensation, leave, and recruitment, using documented knowledge articles and standard operating procedures.
• Support Benefits Transactions and Case Resolution – Assist employees with basic benefits transactions such as enrollments, qualified life events, and terminations by processing requests, guiding employees through self-service tools, and escalating complex issues to the appropriate benefits team.
• Guide Employees Through Open Enrollment and Benefit Processes – Provide support during annual benefits enrollment periods and ongoing benefits-related activities by helping employees navigate systems, locate resources, and complete required steps accurately.
• Provide System Navigation Support for HRIS and Portals – Assist employees and managers with navigating HR systems related to compensation, payroll, and talent acquisition, including troubleshooting access issues and directing users to the correct tools or resources.
• Route Complex or Policy-Based Inquiries to Centers of Excellence – Identify and elevate questions related to compensation decisions, ADA accommodations, retirement eligibility, or non-standard exceptions to appropriate Tier 2 teams or HR subject matter experts.
• Support Talent Acquisition Process Navigation – Guide managers on basic recruiting steps such as entering requisitions, locating job postings, and completing onboarding tasks, while escalating more complex recruitment issues as needed.
• Assist with Leave of Absence Process Guidance – Respond to Tier 1-level inquiries about leave programs (e.g. FMLA, personal leave) by explaining standard procedures, tracking requests, and routing cases to the leave administration team as appropriate.
• Document and Track All Employee Interactions in Case Management System – Log all cases in the HR case management tool, ensuring clear and accurate documentation, proper classification, and timely resolution or escalation in accordance with service level agreements (SLAs).

Job Qualifications:

• Must have an experience in BPO company (high volume)
• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred)
• 1+ years’ experience in a call center, service industry or other high-volume operational environment is required.
• Good communications skills

Note: This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

HRIS Compensation and Benefits Employee Relations High volume Talent Acquisition Leadership Development Attention to Details Coaching Payroll

Recruitment Associate Asia Peopleworks Inc.