HR Supervisor (BPO)

INTELEGENCIA BPO LLC CORP.; Antipolo; On-site; PHP 600,000 - 900,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in Antipolo is seeking an experienced HR Supervisor to oversee daily HR operations, handle employee relations, and support a compliant and positive workplace across its sites.

The role requires a hands-on HR professional who can lead HR staff, advise operations leaders on policies, ensure timely resolution of workplace concerns, and contribute to engagement, retention, and performance management within a fast-paced BPO environment in the Philippines.

Qualifications

• 3-5 years of HR experience, preferably in a BPO or high-volume setting.
• Experience supervising or leading HR staff.
• Strong knowledge of Philippine labor laws and DOLE regulations.
• Experience handling employee relations cases and investigations.
• Excellent communication and confidentiality in handling sensitive matters.

Responsibilities

• Supervise HR staff and deliver consistent day-to-day HR services.
• Manage employee relations matters including grievances and investigations.
• Advise leaders on HR policies and process improvements.
• Oversee disciplinary actions, performance concerns, and attendance issues.
• Support performance management, coaching, and action plans.
• Ensure HR practices comply with Philippine labor laws and company policies.
• Coordinate with departments to address employee-related matters.
• Prepare HR documentation and reports for management review.

Skills

HR supervision

Employee relations

Labor law Philippines

Policy interpretation

Confidentiality

Coaching & counseling

Performance management

Stakeholder collaboration

Job description

We are seeking an experienced HR Supervisor to oversee day-to-day HR operations, manage employee relations concerns, and support a positive and compliant workplace across its operations.

This role requires a hands-on HR professional who can lead HR staff, handle sensitive employee cases, advise employees and operations leaders on HR policies, and ensure the timely resolution of workplace concerns. The successful candidates will play a key role in employee engagement, retention, performance management, and the consistent implementation of HR policies and procedures.

Candidates should have a strong understanding of Philippine labor regulations and experience working in a fast-paced, high-volume environment, preferably within the BPO or contact center industry.

Key Responsibilities

• Supervise and guide HR staff in delivering efficient and consistent day-to-day HR services.

• Manage employee relations matters, including grievances, complaints, workplace conflicts, disciplinary cases, and administrative investigations.

• Provide guidance to employees, Team Leaders, Operations Managers, and other stakeholders regarding company policies, procedures, and HR processes.

• Oversee the documentation and management of disciplinary actions, performance concerns, and attendance-related cases.

• Partner with Operations leaders to address employee concerns, improve employee retention, and strengthen workplace engagement.

• Conduct employee counseling sessions, case discussions, and exit interviews as needed.

• Ensure employee relations cases are properly documented, handled confidentially, and resolved within appropriate timelines.

• Support performance management initiatives, including coaching, corrective actions, and performance improvement plans.

• Monitor employee engagement and identify opportunities to improve morale, retention, and workplace culture.

• Ensure HR practices align with company policies and applicable Philippine labor laws and regulations.

• Prepare HR reports, case summaries, investigation records, and other employee-related documentation for management review.

• Coordinate with Recruitment, Training, Payroll, Operations, and other relevant departments to address employee-related matters.

• Support HR programs, company events, employee engagement activities, and other organizational initiatives.

• Perform other HR-related duties as assigned.

Qualifications and Requirements

• 3-5 years of HR experience, preferably in a BPO, call center, shared services, or other high-volume work environment.

• Previous supervisory or team-lead experience within an HR function.

• Experience supporting a large employee population in a fast-paced operational environment.

• Hands-on experience managing employee relations cases, including grievances, disciplinary proceedings, workplace conflicts, and administrative investigations.

• Knowledge of Philippine labor laws, Department of Labor and Employment (DOLE) regulations, and employment standards.

• Experience working directly with Operations Managers, Team Leaders, and senior management.

• Ability to manage multiple employee cases simultaneously while maintaining accuracy, confidentiality, and proper documentation.

• Strong communication, interpersonal, conflict-resolution, and employee counseling skills.

• Excellent organizational skills, attention to detail, and sound judgment when handling sensitive matters.

• Ability to interpret company policies and apply HR procedures consistently.

• Strong problem‑solving skills and the ability to make informed recommendations on employee‑related concerns.

• Willingness to work onsite according to the assigned shift and business requirements.

Preferred Experience

• Experience handling employee relations and disciplinary cases in a BPO or contact center environment.

• Familiarity with employee engagement, retention strategies, and workplace culture initiatives.

• Experience supporting performance management and corrective action processes.

• Ability to collaborate effectively with cross‑functional teams in a high‑volume operational setting.