HR Supervisor (BPO)

INTELEGENCIA BPO LLC CORP.; Tarlac City; On-site; PHP 360,000 - 540,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in the Philippines seeks an experienced HR Supervisor to oversee day-to-day HR operations, lead HR staff, and ensure a compliant workplace across its operations.

This hands-on HR role requires guiding employees and leaders on policies, resolving employee relations matters, and ensuring timely, confidential handling of cases. The successful candidate will drive engagement, retention, and performance management in a fast-paced BPO environment.

Qualifications

• 3-5 years of HR experience, preferably in a BPO or call center.
• Previous supervisory or team-lead experience within HR.
• Experience supporting a large employee population in a fast-paced environment.
• Hands-on experience managing employee relations cases, including grievances and investigations.
• Knowledge of Philippine labor laws, DOLE regulations, and employment standards.
• Experience collaborating with Operations Managers, Team Leaders, and senior management.
• Ability to manage multiple employee cases with confidentiality and accuracy.
• Strong communication, interpersonal, conflict-resolution, and counseling skills.
• Willingness to work onsite according to shift and business needs.

Responsibilities

• Supervise and guide HR staff in delivering day-to-day HR services.
• Manage employee relations matters, including grievances, complaints, workplace conflicts, disciplinary cases, and administrative investigations.
• Provide guidance to employees, Team Leaders, Operations Managers, and other stakeholders regarding company policies, procedures, and HR processes.
• Oversee the documentation and management of disciplinary actions, performance concerns, and attendance-related cases.
• Partner with Operations leaders to address employee concerns, improve retention, and strengthen workplace engagement.
• Conduct employee counseling sessions, case discussions, and exit interviews as needed.
• Ensure employee relations cases are properly documented, handled confidentially, and resolved within appropriate timelines.
• Support performance management initiatives, including coaching, corrective actions, and performance improvement plans.
• Monitor employee engagement and identify opportunities to improve morale, retention, and workplace culture.
• Ensure HR practices align with company policies and applicable Philippine labor laws and regulations.
• Prepare HR reports, case summaries, investigation records, and other employee-related documentation for management review.
• Coordinate with Recruitment, Training, Payroll, Operations, and other relevant departments to address employee-related matters.
• Support HR programs, company events, employee engagement activities, and other organizational initiatives.
• Perform other HR-related duties as assigned.

Skills

HR supervision

Employee relations

Policy guidance

Communication

Conflict resolution

Documentation

Performance management

People management

Job description

We are seeking an experienced HR Supervisor to oversee day-to-day HR operations, manage employee relations concerns, and support a positive and compliant workplace across its operations.

This role requires a hands-on HR professional who can lead HR staff, handle sensitive employee cases, advise employees and operations leaders on HR policies, and ensure the timely resolution of workplace concerns. The successful candidates will play a key role in employee engagement, retention, performance management, and the consistent implementation of HR policies and procedures.

Candidates should have a strong understanding of Philippine labor regulations and experience working in a fast-paced, high-volume environment, preferably within the BPO or contact center industry.

Key Responsibilities

• Supervise and guide HR staff in delivering efficient and consistent day-to-day HR services.

• Manage employee relations matters, including grievances, complaints, workplace conflicts, disciplinary cases, and administrative investigations.

• Provide guidance to employees, Team Leaders, Operations Managers, and other stakeholders regarding company policies, procedures, and HR processes.

• Oversee the documentation and management of disciplinary actions, performance concerns, and attendance-related cases.

• Partner with Operations leaders to address employee concerns, improve employee retention, and strengthen workplace engagement.

• Conduct employee counseling sessions, case discussions, and exit interviews as needed.

• Ensure employee relations cases are properly documented, handled confidentially, and resolved within appropriate timelines.

• Support performance management initiatives, including coaching, corrective actions, and performance improvement plans.

• Monitor employee engagement and identify opportunities to improve morale, retention, and workplace culture.

• Ensure HR practices align with company policies and applicable Philippine labor laws and regulations.

• Prepare HR reports, case summaries, investigation records, and other employee-related documentation for management review.

• Coordinate with Recruitment, Training, Payroll, Operations, and other relevant departments to address employee-related matters.

• Support HR programs, company events, employee engagement activities, and other organizational initiatives.

• Perform other HR-related duties as assigned.

Qualifications and Requirements

• 3-5 years of HR experience, preferably in a BPO, call center, shared services, or other high-volume work environment.

• Previous supervisory or team-lead experience within an HR function.

• Experience supporting a large employee population in a fast-paced operational environment.

• Hands-on experience managing employee relations cases, including grievances, disciplinary proceedings, workplace conflicts, and administrative investigations.

• Knowledge of Philippine labor laws, Department of Labor and Employment (DOLE) regulations, and employment standards.

• Experience working directly with Operations Managers, Team Leaders, and senior management.

• Ability to manage multiple employee cases simultaneously while maintaining accuracy, confidentiality, and proper documentation.

• Strong communication, interpersonal, conflict-resolution, and employee counseling skills.

• Excellent organizational skills, attention to detail, and sound judgment when handling sensitive matters.

• Ability to interpret company policies and apply HR procedures consistently.

• Strong problem‑solving skills and the ability to make informed recommendations on employee‑related concerns.

• Willingness to work onsite according to the assigned shift and business requirements.

Preferred Experience

• Experience handling employee relations and disciplinary cases in a BPO or contact center environment.

• Familiarity with employee engagement, retention strategies, and workplace culture initiatives.

• Experience supporting performance management and corrective action processes.

• Ability to collaborate effectively with cross‑functional teams in a high‑volume operational setting.