Hotel Reservations Support Agent Chat & Email

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Performance incentives and bonuses

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Hotel Reservation Account in Quezon City, onsite. Salary is up to ₱26,000 per month and no experience is required.

You will assist customers with bookings, cancellations and modifications, check room availability and rates, and handle inquiries while delivering excellent service.

Paid training starts Day 1; the role offers growth opportunities and performance incentives.

Qualifications

• No prior BPO or call center experience required.
• High School or SHS graduate.
• Good English communication skills and basic computer skills.

Responsibilities

• Assist customers with hotel bookings, cancellations and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Meet quality and productivity targets

Skills

English communication

Basic computer skills

Education

High School or SHS graduate

Job description

Customer Service Representative – Hotel Reservation Account

Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Customer Service Representative – Hotel Reservation Account
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne

Start your career in customer service, travel, and hospitality with a Hotel Reservation Account. Freshers are welcome to apply!