Hotel Reservations Processing Specialist Chat & Email

Caldwell Communications; Caloocan; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

Job summary

Caldwell Communications in West Avenue, Quezon City is hiring a Customer Service Representative – Hotel Reservation Account. You will assist customers with hotel bookings, cancellations, and modifications, and check room availability and rates.

No prior BPO experience required; high school graduates are welcome. This onsite role includes paid training from day 1, shifting schedules, and opportunities for career growth within a Manila-based client services team.

Qualifications

• High School or Senior High School graduate is required.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications.
• Check room availability, rates, and hotel policies.
• Handle customer inquiries and resolve concerns.
• Provide excellent customer service.
• Meet quality and productivity targets.

Skills

Good English communication skills

Basic computer skills

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Hotel Reservation Account

Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Customer Service Representative – Hotel Reservation Account


• Salary: Up to ₱26,000/month


• Location: Quezon City


• Experience: No experience required


• Setup: Onsite


• Training: Paid training from Day 1

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications


• Check room availability, rates, and hotel policies


• Handle customer inquiries and resolve concerns


• Provide excellent customer service


• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate


• No BPO or call center experience required


• Good English communication skills


• Basic computer skills


• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary


• Performance incentives and bonuses


• Paid training


• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne