Hotel Booking Agent – Chat and Email

Caldwell Communications; Metro Manila; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Performance incentives

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative to support our Hotel Reservation account in Quezon City. This onsite role requires no prior BPO experience and offers paid training from day 1. Salary is up to ₱26,000 per month with opportunities for performance incentives and career growth.

You will handle bookings, cancellations, modifications, check availability and hotel policies, and ensure top-quality service while meeting productivity targets on shifting schedules.

Qualifications

• High School or Senior High School graduate is required.
• No BPO or call center experience is required.
• Good English communication skills are essential.
• Basic computer skills are required.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Skills

Good English communication skills

Basic computer skills

No experience required

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Hotel Reservation Account
Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Customer Service Representative – Hotel Reservation Account
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites

Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne