Hotel Reservation Representative Chat and Email - Quezon City

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Hotel Reservation Account in Quezon City. This onsite role requires no prior experience and offers paid training from Day 1, with a monthly salary up to ₱26,000.

You will assist guests with bookings, cancellations, and modifications while checking availability, rates, and policies. The position emphasizes strong English communication, basic computer skills, and willingness to work on shifting schedules.

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Skills

English proficiency

Basic computer skills

Education

High School diploma

Job description

Job Overview

• Position: Customer Service Representative – Hotel Reservation Account
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne

Start your career in customer service, travel, and hospitality with a Hotel Reservation Account.