Hotel Reservations Chat Specialist — Paid Training & Growth

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 167,400 - 234,360; Full time

Benefits offered by this job

Paid training from Day 1

On-site work in Malabon

Competitive pay and incentives

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations on-site in Malabon. The role involves assisting guests with booking inquiries, modifications, and cancellations, and providing accurate hotel details.

Paid training from day one, competitive pay, and opportunities for growth are offered in a supportive, team-oriented environment within Metro Manila's BPO sector.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer service

Interpersonal skills

Call centre

Scheduling

English language

Education

High School / Senior High School

Tools

Hotel reservation systems

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations on-site in Malabon. The role involves assisting guests with booking inquiries, modifications, and cancellations, and providing accurate hotel details.

Paid training from day one, competitive pay, and opportunities for growth are offered in a supportive, team-oriented environment within Metro Manila's BPO sector.