Hotel Reservations Chat Specialist — Paid Training & Growth

Caldwell Communications Consultancy Philippines; Malabon; Sur place; PHP 167 400 - 234 360; Plein temps

Avantages offerts par ce poste

Paid training from Day 1

On-site work in Malabon

Competitive pay and incentives

Résumé du poste

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations on-site in Malabon. The role involves assisting guests with booking inquiries, modifications, and cancellations, and providing accurate hotel details.

Paid training from day one, competitive pay, and opportunities for growth are offered in a supportive, team-oriented environment within Metro Manila's BPO sector.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsabilités

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Connaissances

Customer service

Interpersonal skills

Call centre

Scheduling

English language

Formation

High School / Senior High School

Outils

Hotel reservation systems

Description du poste

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations on-site in Malabon. The role involves assisting guests with booking inquiries, modifications, and cancellations, and providing accurate hotel details.

Paid training from day one, competitive pay, and opportunities for growth are offered in a supportive, team-oriented environment within Metro Manila's BPO sector.