Hotel Reservations Specialist — Chat & Email (Onsite)

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for the Hotel Reservation Account to be onsite. You will assist customers with bookings, cancellations, and modifications while ensuring accuracy and courteous service.

No prior BPO experience is required; paid training starts Day 1, and the role offers a monthly salary up to 26,000 PHP with opportunities for growth and incentives.

Qualifications

• No experience required
• Paid training from Day 1
• Onsite work with shifting schedules

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Skills

Good English communication

Basic computer skills

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is seeking a Customer Service Representative for the Hotel Reservation Account to be onsite. You will assist customers with bookings, cancellations, and modifications while ensuring accuracy and courteous service.

No prior BPO experience is required; paid training starts Day 1, and the role offers a monthly salary up to 26,000 PHP with opportunities for growth and incentives.