Hotel Reservations Chat Specialist - Quick Hire, Training

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 357,120; Full time

Benefits offered by this job

Paid training

Health insurance

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations in Metro Manila. You will handle guest inquiries, assist with bookings, cancellations, and modifications, and provide accurate hotel details.

The role requires basic computer literacy and a customer-focused approach, with on-site work in Malabon. We offer paid training, competitive pay with incentives, and opportunities for career growth within a supportive team environment.

Qualifications

• High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Chat

Customer service

Detail-oriented

Basic computer literacy

Education

High School Diploma

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations in Metro Manila. You will handle guest inquiries, assist with bookings, cancellations, and modifications, and provide accurate hotel details.

The role requires basic computer literacy and a customer-focused approach, with on-site work in Malabon. We offer paid training, competitive pay with incentives, and opportunities for career growth within a supportive team environment.