Hotel Reservations Specialist — Customer Support

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Health Insurance

Paid Training

Career Growth

Incentives

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. You will handle guest inquiries, bookings, modifications, and cancellations, providing accurate details and pricing while maintaining guest satisfaction.

We offer paid training, performance-based incentives, and opportunities for career growth in a supportive, team-oriented environment.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservations via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma / Senior High School

Tools

Hotel reservation systems

CRM software

Basic computer literacy

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. You will handle guest inquiries, bookings, modifications, and cancellations, providing accurate details and pricing while maintaining guest satisfaction.

We offer paid training, performance-based incentives, and opportunities for career growth in a supportive, team-oriented environment.