Hotel Reservations CSR - Onsite, Paid Training, Career Growth

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Competitive pay

Paid training from Day 1

Career growth opportunities

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. This on-site role involves handling booking inquiries, processing modifications, and cancellations with a focus on accuracy and guest satisfaction.

We offer paid training from day one, competitive pay with incentives, and opportunities for career growth in a supportive, team-first environment. Flexibility with shifts including nights and weekends is provided.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy required.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.

Skills

Customer service

Detail-oriented

Basic computer literacy

Education

High School or Senior High School diploma

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. This on-site role involves handling booking inquiries, processing modifications, and cancellations with a focus on accuracy and guest satisfaction.

We offer paid training from day one, competitive pay with incentives, and opportunities for career growth in a supportive, team-first environment. Flexibility with shifts including nights and weekends is provided.