Host - Front Office

Grand Hyatt; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Grand Hyatt Manila is seeking an exceptional Host- Front Office to deliver fast, friendly and efficient service to guests throughout their stay. You will engage with colleagues and guests, addressing inquiries, requests and issues promptly and courteously.

The ideal candidate holds a Diploma or Degree in Hospitality / Tourism Management or equivalent, with strong communication and interpersonal skills, and working knowledge of OPERA systems.

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent.
• Good customer relations, communications and interpersonal skills.
• Refined verbal and written communication skills.
• Business-level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system.
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Provide fast, friendly and efficient service to guests throughout all stages of their stay.
• Engage with colleagues and guests, responding and resolving guest inquiries, requests and issues promptly and courteously.

Skills

Customer relations

Interpersonal skills

Verbal communication

Written communication

Education

Diploma / Degree in Hospitality / Tourism Management or equivalent

Tools

OPERA system

Job description

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

Organization- Grand Hyatt Manila

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Host- Front Office who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.

In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Qualifications

Ideal candidates shall meet the following criteria.

• Diploma / Degree in Hospitality / Tourism Management or equivalent
• Possess good customer relations, communications and interpersonal skills
• Refined verbal and written communication skills
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system
• This position is open to local candidates or Philippine passport holder with valid working rights.