Guest Experience Host - Front of House

Brookside Manpower Services; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Brookside Manpower Services in Metro Manila is seeking a dynamic Front of the House professional for a full-time hospitality role. You will greet guests, manage reservations, take orders, serve with care and ensure guest satisfaction in a fast-paced environment.

The ideal candidate will have hospitality experience, strong communication skills, and a professional appearance. Opportunities for growth, training, and a supportive team culture are offered.

Qualifications

• Experience in waiting or front-of-house roles in hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of food and beverage service standards and etiquette.
• Familiarity with POS systems and digital ordering platforms.
• Physical stamina to be on your feet for long shifts and carry trays.
• Flexibility to work evenings, weekends and public holidays.
• Professional appearance and grooming standards.
• Problem-solving abilities and emotional intelligence when handling guests.

Responsibilities

• Greet guests warmly on arrival and ensure they feel welcome.
• Manage reservations and seating to optimise comfort and flow.
• Take food and beverage orders with recommendations.
• Serve courses promptly and professionally following service standards.
• Check in with guests to ensure satisfaction and resolve concerns.
• Process payments accurately using POS systems.
• Maintain cleanliness and presentation in dining areas.
• Collaborate with kitchen and bar staff for seamless service.
• Handle guest complaints with empathy and appropriate resolutions.
• Follow food safety and hygiene regulations at all times.
• Assist with setup and breakdown of dining areas as needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

Food safety certification

Tools

POS systems

Digital ordering platforms

Job description

Brookside Manpower Services in Metro Manila is seeking a dynamic Front of the House professional for a full-time hospitality role. You will greet guests, manage reservations, take orders, serve with care and ensure guest satisfaction in a fast-paced environment.

The ideal candidate will have hospitality experience, strong communication skills, and a professional appearance. Opportunities for growth, training, and a supportive team culture are offered.