Team Leader - Grand Club Executive Lounge

Grand Hyatt; Metro Manila; Presencial; PHP 420.000 - 700.000; Tempo integral

Resumo da vaga

Grand Hyatt Manila is seeking an exceptional Team Leader for the Grand Club to ensure the smooth operation of the executive floor and lounge. You will supervise check-in/check-out and deliver fast, friendly service to guests throughout their stay in the Grand Club Lounge.

The role requires a Diploma or degree in Hospitality/Tourism Management, strong customer relations and communication skills, and knowledge of OPERA system; proficiency in Korean, Mandarin, or Japanese is preferred.

Qualificações

• Diploma or degree in Hospitality/Tourism Management or equivalent.
• Strong customer relations, communications and interpersonal skills.
• Refined verbal and written communication; additional language skills are a plus.
• Working knowledge of OPERA system.
• Experience in Food and Beverage operations.
• Business-level proficiency in Korean, Mandarin, or Japanese preferred.

Responsabilidades

• Ensure smooth operation of the hotel's executive floor and Grand Club Lounge.
• Oversee check-in and check-out for guests and lounge services.
• Provide fast, friendly, and efficient service to guests throughout their stay.
• Coordinate with Food and Beverage teams to deliver elevated guest experiences.

Conhecimentos

Customer relations

Interpersonal skills

Verbal communication

Written communication

Formação

Hospitality/Tourism degree

Ferramentas

OPERA system

Descrição da vaga

Job Description:

Organization- Grand Hyatt Manila

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Team Leader – Grand Club who will provide fast, friendly and efficient service to the guests throughout all stages of their stay.

In this role, you will be responsible to ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge. You will also be working at the Grand Club Lounge, which is the executive lounge of the hotel, offering great food and beverage in a relaxed and exclusive setting.

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent
• Possess good customer relations, communications and interpersonal skills
• Refined verbal and written communication skills. Proficiency in another language is an advantage.
• Working knowledge of OPERA system
• Well- versed in Food and Beverage operations
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.