Assistant Manager - Front Office Duty Manager

Grand Hyatt; Metro Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure top-tier guest service and maximize revenue across front desk operations. You will work closely with the Front Office Manager, be visibly present on the floor, and lead a team to deliver consistent, personalized service.

Ideal candidates will have a proven track record in a 5-star luxury property, strong leadership, and excellent communication skills, with working rights for local Philippines applicants.

Qualifications

• 2+ years in Front Office at a 5-star property.
• Proven knowledge of front desk processes and systems.
• Strong customer service and leadership capabilities.
• Excellent communication and interpersonal skills.
• Local candidates with valid working rights in the Philippines.

Responsibilities

• Assist the Front Office Manager in leading the Front Office team.
• Ensure high levels of guest satisfaction and efficient service.
• Be visible on the floor, address guest inquiries and complaints professionally.

Skills

Front Office management

Guest service excellence

Leadership & team management

Communication skills

Problem solving

Tools

Front Office systems

Job description

Job Description:

Organization- Grand Hyatt Manila
Summary
Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care.
At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering an inclusive culture where colleagues feel respected, valued, and empowered to bring their authentic selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.
We are looking for an experienced Assistant Manager – Front Office who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.
In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front-line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.
Qualifications
Ideal candidates shall meet the following criteria:

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
• Comprehensive working knowledge of Front Office systems and processes
• Superior customer service skills
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.

Requirements: