Multilingual Front Office Host – Guest Experience

Grand Hyatt; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Grand Hyatt Manila is seeking an exceptional Host- Front Office to deliver fast, friendly and efficient service to guests throughout their stay. You will engage with colleagues and guests, addressing inquiries, requests and issues promptly and courteously.

The ideal candidate holds a Diploma or Degree in Hospitality / Tourism Management or equivalent, with strong communication and interpersonal skills, and working knowledge of OPERA systems.

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent.
• Good customer relations, communications and interpersonal skills.
• Refined verbal and written communication skills.
• Business-level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system.
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Provide fast, friendly and efficient service to guests throughout all stages of their stay.
• Engage with colleagues and guests, responding and resolving guest inquiries, requests and issues promptly and courteously.

Skills

Customer relations

Interpersonal skills

Verbal communication

Written communication

Education

Diploma / Degree in Hospitality / Tourism Management or equivalent

Tools

OPERA system

Job description

Grand Hyatt Manila is seeking an exceptional Host- Front Office to deliver fast, friendly and efficient service to guests throughout their stay. You will engage with colleagues and guests, addressing inquiries, requests and issues promptly and courteously.

The ideal candidate holds a Diploma or Degree in Hospitality / Tourism Management or equivalent, with strong communication and interpersonal skills, and working knowledge of OPERA systems.