Front Office Host: Elevate Guest Experience

Grand Hyatt; Manila; On-site; PHP 260,000 - 380,000; Full time

Job summary

Grand Hyatt Manila invites a customer-focused Host- Front Office to greet and assist guests from arrival through departure. You will deliver fast, friendly, and efficient service and address guest inquiries with a proactive attitude.

The role requires strong communication skills and a professional demeanor in a luxury hotel setting. Ideal candidates should have hospitality management education and experience; business-level proficiency in Korean, Mandarin, or Japanese is preferred, with working

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent.
• Refined verbal and written communication skills.
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system.
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Provide fast, friendly and efficient service to guests throughout all stages of their stay.
• Engage with colleagues and guests through meaningful conversations and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Skills

Customer relations

Interpersonal skills

Verbal communication

Written communication

OPERA system

Local language working rights

Education

Hospitality/ Tourism Degree or Diploma

Tools

OPERA system

Job description

Grand Hyatt Manila invites a customer-focused Host- Front Office to greet and assist guests from arrival through departure. You will deliver fast, friendly, and efficient service and address guest inquiries with a proactive attitude.

The role requires strong communication skills and a professional demeanor in a luxury hotel setting. Ideal candidates should have hospitality management education and experience; business-level proficiency in Korean, Mandarin, or Japanese is preferred, with working