Front Office Lead & Duty Manager — Guest Experience

Grand Hyatt; Metro Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure top-tier guest service and maximize revenue across front desk operations. You will work closely with the Front Office Manager, be visibly present on the floor, and lead a team to deliver consistent, personalized service.

Ideal candidates will have a proven track record in a 5-star luxury property, strong leadership, and excellent communication skills, with working rights for local Philippines applicants.

Qualifications

• 2+ years in Front Office at a 5-star property.
• Proven knowledge of front desk processes and systems.
• Strong customer service and leadership capabilities.
• Excellent communication and interpersonal skills.
• Local candidates with valid working rights in the Philippines.

Responsibilities

• Assist the Front Office Manager in leading the Front Office team.
• Ensure high levels of guest satisfaction and efficient service.
• Be visible on the floor, address guest inquiries and complaints professionally.

Skills

Front Office management

Guest service excellence

Leadership & team management

Communication skills

Problem solving

Tools

Front Office systems

Job description

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure top-tier guest service and maximize revenue across front desk operations. You will work closely with the Front Office Manager, be visibly present on the floor, and lead a team to deliver consistent, personalized service.

Ideal candidates will have a proven track record in a 5-star luxury property, strong leadership, and excellent communication skills, with working rights for local Philippines applicants.