Host - Front Office

Grand Hyatt; Manila; On-site; PHP 260,000 - 380,000; Full time

Job summary

Grand Hyatt Manila invites a customer-focused Host- Front Office to greet and assist guests from arrival through departure. You will deliver fast, friendly, and efficient service and address guest inquiries with a proactive attitude.

The role requires strong communication skills and a professional demeanor in a luxury hotel setting. Ideal candidates should have hospitality management education and experience; business-level proficiency in Korean, Mandarin, or Japanese is preferred, with working

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent.
• Refined verbal and written communication skills.
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system.
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Provide fast, friendly and efficient service to guests throughout all stages of their stay.
• Engage with colleagues and guests through meaningful conversations and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Skills

Customer relations

Interpersonal skills

Verbal communication

Written communication

OPERA system

Local language working rights

Education

Hospitality/ Tourism Degree or Diploma

Tools

OPERA system

Job description

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the#LivingGrandphilosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Host- Front Office whowill provide fast, friendly and efficient service to the guest throughout all stages of their stay.

In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Qualifications

Ideal candidates shall meet the following criteria:

• Diploma / Degree in Hospitality / Tourism Management or equivalent
• Possess good customer relations, communications and interpersonal skills
• Refined verbal and written communication skills
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.
• Working knowledge of OPERA system
• This position is open to local candidates or Philippine passport holder with valid working rights.