Helpdesk Associate (Open for fresh graduate +CSR)

J-K Network Services; Taguig; On-site; PHP 223,200 - 267,840; Full time

Benefits offered by this job

Government-mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

Job summary

An established IT Solutions Provider is looking for a Customer Service Representative in Taguig. The ideal candidate should have at least 18 months of experience in customer service, with a background in financial or telco industries being advantageous. Responsibilities include addressing customer inquiries and ensuring satisfaction. This position offers a salary range of Php 20,000 – Php 24,000 with onsite work from Monday to Friday and includes government-mandated benefits, a 13th month pay, and HMO.

Qualifications

• At least 18 months experience as a Customer Service Representative (CSR).
• Experience in Financial, Fraud, Telco, or Banking industries is a plus.
• Ability to attend virtual interviews.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through multiple channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction by providing professional support.

Skills

Customer Service

Communication

Empathy

Education

College undergraduate or graduate

Job description

Company: Established IT Solutions Provider (45+ years in the industry)

Industry: IT / Digital Customer Experience

Location: BGC, Taguig City

Salary: Php 20,000 – Php 24,000

Work Setup: Onsite (Monday to Friday)

Benefits

• Government-mandated benefits
• 13th Month Pay
• HMO
• Vacation Leave Credits
• Sick Leave Credits

Job Requirements

• College undergraduate or graduate (both can apply)
• At least 18 months experience as a Customer Service Representative (CSR)
• Experience in Financial, Fraud, Telco, or Banking industries is a plus
• Ability to attend virtual interviews
• Willing to work onsite in Taguig

Job Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through multiple channels
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction by providing professional support

Recruitment Process

• Initial Interview (Online or Face to Face)
• Final Interview
• Job Offer