Customer Support Associate (Entry-Level)

J-K Network Services; Pasig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A large IT company is seeking a Customer Support Associate in Pasig, offering roles for fresh graduates and undergraduates. Responsibilities include responding to customer inquiries and assisting with order processing. Candidates should have strong communication and customer service skills. The role offers a graveyard schedule with benefits such as performance bonuses and HMO coverage. Ideal for those looking to start immediately in a full-time position.

Qualifications

• Open to fresh graduates and undergraduates.
• At least 1 year of CSR experience is an advantage.
• BPO experience is a plus.
• Willing to work full onsite on a graveyard schedule.
• Amenable to start immediately.

Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging.
• Assist customers with order processing, billing, and service requests.
• Verify customer identity and update account records securely.
• Provide accurate information about products and services.
• Ensure documentation and system entries are accurate.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor's degree or equivalent

Job description

Customer Support Associate (Entry-Level)

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

• 13th Month Pay
• Leave credits
• Joining bonus

Insurance Health & Wellness

• HMO coverage

Schedule

Graveyard Schedule

Job Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging platforms
• Assist customers with order processing, billing concerns, and service requests
• Verify customer identity and securely update account records
• Provide accurate information regarding products, services, and account details
• Ensure all documentation and system entries are clear, complete, and accurate

Job Requirements

• Open to fresh graduates and undergraduates
• At least 1 year of CSR experience is an advantage
• BPO experience is a plus
• Willing to work full onsite on a graveyard schedule
• Amenable to start immediately

Recruitment Process

• Initial Interview (Online)
• Second Interview (Online / Face-to-Face)
• Final Interview (Face-to-Face)
• Job Offer

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• withholds your ID,
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• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.