Dealing Operations Agent (Open for Fresh Graduates)

J-K Network Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading IT business development firm in Makati is looking for a Customer Service Representative. The ideal candidate should hold a Bachelor's degree, be open to fresh graduates, and possess customer service experience. Responsibilities include responding to inquiries, resolving complaints, and maintaining customer records. This on-site position offers a salary range of Php20,000 to Php30,000 and operates on a Monday to Friday schedule with shifting hours.

Qualifications

• Bachelor's degree holder.
• Open for fresh graduates and undergraduates.
• 6 months - 1 year of experience in Customer Service is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.

Skills

Customer Service

Education

Bachelor's degree

Job description

COMPANY PROFILE

For over 20 years, the company has delivered IT business development services, specializing in cloud-based server setup, maintenance, security, and user-friendly system design, while leveraging current web and marketing trends to help businesses optimize their IT operations.

Company Industry: IT Company

Work Location: Makati City

Postal Code: 1184

Work Schedule: Monday - Friday (Shifting schedule)

Salary: Php20,000-Php30,000

Work Set Up: Onsite

JOB REQUIREMENTS

• Bachelor's degree holder
• Open for Fresh Graduate and Undergraduate candidates
• With 6 months - 1 year of experience in Customer Service is an advantage
• Amenable to attend interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve complaints and provide appropriate solutions
• Maintain accurate customer records in CRM systems
• Meet response time and satisfaction targets
• Provide product or service information

RECRUITMENT PROCESS (ONLINE)

• Initial Interview
• Final Interview
• Job Offer