Customer Experience Representative

J-K Network Services; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading IT consulting firm in the Philippines is seeking a Customer Experience Representative. Candidates, especially fresh graduates, will assist customers through various channels and handle inquiries regarding products and services. The job requires being on-site for a graveyard schedule and comes with benefits such as performance bonuses, leave credits, and HMO coverage. Ideal candidates should have strong communication skills and a commitment to customer satisfaction.

Qualifications

• Open to fresh graduates and undergraduates.
• At least 1 year of CSR experience is an advantage.
• BPO experience is a plus.

Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging platforms.
• Assist customers with order processing, billing concerns, and service requests.
• Verify customer identity and securely update account records.

Skills

Customer service skills

Strong communication skills

Problem-solving ability

Education

High School Diploma

Job description

On-site - Pasig Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Customer Experience Representative

Schedule: Graveyard Schedule

• Government-mandated benefits
• HMO coverage
• 13th Month Pay
• Leave credits
• Joining bonus

Job Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging platforms
• Assist customers with order processing, billing concerns, and service requests
• Verify customer identity and securely update account records
• Provide accurate information regarding products, services, and account details
• Ensure all documentation and system entries are clear, complete, and accurate

Job Requirements

• Open to fresh graduates and undergraduates
• At least 1 year of CSR experience is an advantage
• BPO experience is a plus
• Willing to work full onsite on a graveyard schedule
• Amenable to start immediately

Recruitment Process: Look for Ms. Jai

• Initial Interview (Online)
• Second Interview (Online / Face-to-Face)
• Final Interview (Face-to-Face)
• Job Offer

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Recruiter J-K Network Services

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