Customer Service Associate (FRESH GRADUATES ARE WELCOME TO APPLY!)

J-K Network Services; Pasay; On-site; PHP 203,112 - 243,288; Full time

Benefits offered by this job

HMO

13th Month Pay

Government Benefits

Leave credits

Sick Leave credits

Job summary

A dynamic service company in Pasay is looking for a Customer Service Associate, open to fresh graduates. The role involves responding to customer inquiries, assisting with orders, and ensuring customer satisfaction. Candidates with a Bachelor's degree are encouraged to apply. This position offers a salary of Php20,000 with benefits including HMO and 13th-month pay.

Qualifications

• Bachelor’s degree in any field.
• Fresh graduates are welcome to apply.
• Experience in customer service is an advantage.

Responsibilities

• Respond to customer inquiries via calls, emails, and chat.
• Assist with product orders, tracking, and returns.
• Provide ongoing support to ensure customer satisfaction.
• Communicate customer feedback to management.
• Coordinate with other teams for issue resolution.

Skills

Customer service

Communication

Education

Bachelor’s Degree of any course

Job description

COMPANY PROFILE: The company was established its presence in the Philippines year 2019.They specialize in helping companies with their digital and sustainable transitions, creating tangible impact for both businesses and society.

POSITION: Customer Service Associate (Open for Fresh Graduate)

INDUSTRY: IT Company

WORK LOCATION: Pasay

WORK SCHEDULE: Dayshift

SALARY: Php20,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• 13th Month Pay
• Government Benefits
• Leave credits
• Sick Leave credits

Requirements

• Bachelor’s Degree of any course.
• Fresh Graduates is welcome to apply
• With at least 2-3 years customer service experience is an advantage
• Can start as soon as possible
• Amendable to work on site

Responsibilities

• Respond to incoming calls, emails, and chat messages, providing accurate information about products, services, and company policies.
• Assist customers with order placement, shipment tracking, returns processing, and account updates.
• Offer ongoing support and guidance to customers beyond the point of sale to ensure satisfaction and retention.
• Gather and communicate customer feedback and suggestions to management for continuous improvement.
• Coordinate with sales, logistics, and technical teams to ensure prompt and effective resolution of customer inquiries and issues.

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer