Call Center Representative (open for fresh graduate)

J-K Network Services; Taguig; On-site; PHP 223,200 - 301,320; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Leave credits

Sick Leave credits

Job summary

A customer service solutions provider is seeking a Call Center Representative in Taguig. This role is suitable for fresh graduates and offers a salary range of Php20,000-Php27,000. Responsibilities include responding to inquiries, resolving complaints, and maintaining records. Benefits include HMO, 13th Month Pay, and leave credits.

Qualifications

• 1 year experience in customer service.
• Ability to work in Taguig or Pasay.
• Experience as a Team Leader is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly manner.
• Provide accurate information about products and services.
• Resolve customer complaints promptly.
• Maintain records of customer interactions.
• Follow up to ensure customer concerns are addressed.

Skills

Customer service skills

Communication skills

Problem-solving ability

Education

Bachelor's degree

Job description

Call Center Representative (open for fresh graduate)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: The company was established its presence in the Philippines year 2019.They specialize in helping companies with their digital and sustainable transitions, creating tangible impact for both businesses and society.

POSITION: Customer Service Representative (Open for Fresh Graduate)

INDUSTRY: IT Company

WORK LOCATION: Taguig City or Pasay

WORK SCHEDULE: Dayshift (Monday to Friday)

SALARY: Php20,000-Php27,000

BENEFITS:

• HMO
• 13 th Month Pay
• Leave credits
• Sick Leave credits

Job Requirements

• 1 year experience in CSR
• Amendable to work in Taguig or Pasay
• With experience as Team Leader is advantage
• Can start as soon as possible

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly and professional manner.
• Provide accurate information about products, services, orders, and policies.
• Resolve customer complaints and issues promptly, aiming for customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are fully addressed.

RECRUITMENT PROCESS

• Initial Interview
• Final Interview
• Job Offer

Working Location

Uptown Mall. 9th Ave, Taguig, Metro Manila, Philippines