Customer Service Representative (Open for Fresh Gradutes)

J-K Network Services; Pasig; On-site; PHP 200,880 - 223,200; Full time

Job summary

A global IT outsourcing firm in Metro Manila is seeking a Junior Customer Service Representative. The role is open to fresh graduates and requires responding to customer inquiries, processing transactions, maintaining records, and addressing concerns. Candidates with experience in customer service are preferred, but recent graduates are also encouraged to apply. This is an onsite position with a salary offer ranging from Php18,000 to Php20,000, negotiable based on experience.

Qualifications

• Bachelor's degree holder or recent graduate, open to undergraduates and Senior High School graduates.
• Experience in Customer Service is an advantage.
• Availability for immediate start.

Responsibilities

• Respond to customer inquiries with accuracy and professionalism.
• Process customer transactions promptly and efficiently.
• Maintain data records for accuracy and accessibility.
• Identify customer issues and provide effective solutions.
• Perform additional duties as assigned.

Job description

COMPANY PROFILE

A global IT company and a business consulting services and outsourcing. The company provides strategic advice and guidance to businesses on various aspects of their operations they manage and support clients' IT infrastructure and applications. It was stablished in the Philippines in 2007

Position: Junior Customer Service Representative ( for Fresh Graduates)

Company Industry: BPO Company

Location: Ortigas, Pasig City

Salary Offer: Php18,000-Php20,000 (Negotiable)

Work Schedule: Graveyard Shift

Work Set Up: Onsite

JOB REQUIREMENTS

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond to customer inquiries about products and services with accuracy, courtesy, and professionalism.
• Process customer transactions and orders promptly, ensuring efficiency and attention to detail.
• Organize, update, and maintain data and information records to ensure accuracy and accessibility.
• Address customer concerns by identifying issues and delivering effective, timely solutions.
• Perform additional duties and responsibilities as assigned by the immediate supervisor.

RECRUITMENT PROCESS: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer