Healthcare Customer Support Specialist – Day Shift

MicroSourcing International; Pasig; On-site; PHP 301,000 - 424,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time off (cash conversion)

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative - Healthcare in Ortigas, Pasig City to handle email inquiries, live chat, and inbound calls from pharmacy and app clients. You will perform administrative tasks and maintain accurate records.

The role requires strong English communication, meticulous attention to detail, and a customer-first mindset. We offer competitive compensation, healthcare coverage from day one, paid time-off with cash conversion, and opportunities for growth in a

Qualifications

• Excellent verbal and written English communication required.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns and escalate unresolved issues to the appropriate team.

Skills

English communication

Attention to detail

Customer service skills

Willingness to learn

Job description

MicroSourcing is seeking a Customer Service Representative - Healthcare in Ortigas, Pasig City to handle email inquiries, live chat, and inbound calls from pharmacy and app clients. You will perform administrative tasks and maintain accurate records.

The role requires strong English communication, meticulous attention to detail, and a customer-first mindset. We offer competitive compensation, healthcare coverage from day one, paid time-off with cash conversion, and opportunities for growth in a