Healthcare Specialist - Ortigas Site

Sapient Global Services; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary

Opportunity for rapid career growth in

HMO with 2 free beneficiaries on Day 1

Shift Schedule (Day shift/Mid shift/Ni

Pioneer, Non-voice, and Easy Accounts

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualifie

Incentives and Signing Bonuses & other

Job summary

Sapient Global Services is hiring a Healthcare Customer Service Representative at our Pasig site to deliver excellent service to patients, providers, and insurers.

You will handle inquiries about medical services, insurance coverage, billing, scheduling, and records while maintaining accuracy and timely resolution, with day/mid/night shifts.

Qualifications

• High school diploma or equivalent; some college coursework in healthcare preferred.
• Experience is not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Knowledge of medical terminology, insurance policies and procedures, and healthcare regulations.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Answer inquiries regarding medical services, insurance coverage, and billing.
• Assist patients with scheduling appointments and accessing medical records.
• Verify insurance coverage and process medical claims and bills.
• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction.
• Achieve performance targets related to customer satisfaction and quality.

Skills

Communication

Interpersonal Skills

Problem Solving

Medical Terminology

Insurance Knowledge

Healthcare Regulations

Education

High School Diploma

Some College Coursework in Healthcare

Job description

We are hiring Healthcare Representatives for our Pasig Site
The Healthcare Customer Service Representative provides excellent customer service to patients, healthcare providers, and insurance companies. They handle inquiries related to medical services, insurance coverage, and billing and ensure accurate and timely resolution of customer issues.

Key Responsibilities:

• Answer inquiries regarding medical services, insurance coverage, and billing
• Assist patients with scheduling appointments and accessing medical records
• Verify insurance coverage and process medical claims and bills
• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction
• Achieve performance targets related to customer satisfaction and quality

Qualifications:

• High school diploma or equivalent required, with some college coursework in healthcare or related field preferred
• Experience is not required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Knowledge of medical terminology, insurance policies and procedures, and healthcare regulations
• Ability to work in a fast-paced and dynamic environment

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!