Healthcare Support Specialist (Day Shift, Onsite)

MicroSourcing; Pasig; On-site; PHP 360,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonus

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing is hiring a Healthcare Support Representative for our Ortigas, Pasig City site on a day shift. You will respond to email inquiries and live chat from pharmacy and app clients, handle calls, and perform admin tasks while maintaining accurate records.

Strong English communication, keen attention to detail, and proven customer service skills are essential. A collaborative, growth‑oriented team environment is offered at MicroSourcing.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns and escalate unresolved issues to the appropriate team.

Skills

Customer service

English communication

Attention to detail

Willingness to learn

Teamwork

Job description

MicroSourcing is hiring a Healthcare Support Representative for our Ortigas, Pasig City site on a day shift. You will respond to email inquiries and live chat from pharmacy and app clients, handle calls, and perform admin tasks while maintaining accurate records.

Strong English communication, keen attention to detail, and proven customer service skills are essential. A collaborative, growth‑oriented team environment is offered at MicroSourcing.