Healthcare-Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking customer service representatives for healthcare communication roles. Responsibilities include answering calls, assisting patients, and providing information on healthcare plans. Candidates should have at least 6 months of BPO experience and a high school diploma or higher. This role requires empathy and strong communication skills.

Qualifications

• At least 6 months of BPO experience is required.

Responsibilities

• Answer inbound calls and respond to various forms of communication regarding healthcare services.
• Provide accurate information about healthcare plans and benefits.
• Assist patients in scheduling appointments and verifying insurance coverage.
• Document customer interactions accurately.
• Handle and resolve complaints professionally.

Education

High school diploma or equivalent

Studying in college

College degree

Job description

Responsibilities

• Answer inbound calls and respond to emails, chats, or other forms of communication regarding healthcare services, insurance, and billing inquiries.


• Provide accurate information about healthcare plans, benefits, eligibility, claims status, and authorizations.


• Assist patients in scheduling appointments, verifying insurance coverage, and explaining medical bills.


• Document customer interactions in the system accurately and thoroughly.


• Handle and resolve complaints with empathy and professionalism.

Qualifications

• At least 6 months BPO experience


• Highschool grad | College Undergraduate | College