Customer Service Representative

Proselect Management Inc; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

A healthcare service provider in Cebu City is seeking dedicated individuals for the role of Healthcare Account Associate. You will provide customer support by addressing healthcare-related inquiries, documenting interactions, and processing claims. The ideal candidate should be a Senior High School graduate and preferably have at least 6 months of BPO experience. This position involves meeting performance metrics and adhering to quality standards.

Qualifications

• With or Without Experience (but preferably with at least 6 months of BPO experience).
• At least Senior High School Graduate.

Responsibilities

• Accurately document customer interactions in the system.
• Assist members in navigating healthcare plans and understanding coverage details.
• Process and escalate complex issues to appropriate departments when necessary.
• Adhere to standard operating procedures, regulatory requirements, and quality standards.
• Provide empathetic, solutions-focused customer support.
• Meet performance metrics including average handle time, quality scores, and customer satisfaction.

Education

Senior High School Graduate

Job description

Overview

We are seeking dedicated and detail-oriented individuals to join our Healthcare Account team. As a Healthcare Account Associate, you will support members, providers, and/or clients by addressing healthcare-related inquiries, resolving issues, processing claims, or managing benefits.

Responsibilities

• Accurately document customer interactions in the system.
• Assist members in navigating healthcare plans and understanding coverage details.
• Process and escalate complex issues to appropriate departments when necessary.
• Adhere to standard operating procedures, regulatory requirements, and quality standards.
• Provide empathetic, solutions-focused customer support.
• Meet performance metrics including average handle time, quality scores, and customer satisfaction.

Qualifications

• With or Without Experience (but preferably with at least 6 months of BPO experience)
• At least Senior High School Graduate