Healthcare Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 246,000 - 357,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila is looking for customer service representatives to provide exceptional support via phone. Candidates should have at least 6 months of BPO experience in an international voice account and possess strong English language skills. The role requires collaboration with team members in a fast-paced call center environment, so strong people skills and a positive attitude are necessary.

Qualifications

• Must have at least 6 months BPO experience in any international voice account.
• Ability to work in a fast-paced call center environment.
• Strong interpersonal skills, patience, and a positive attitude.
• People skills and ability to handle technical tasks.
• Respond to inquiries, resolve issues, and schedule efficiently.
• Adaptability to fast-paced call center environments.

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Collaborate with team members to enhance customer satisfaction.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

Skills

Strong English language skills

Excellent customer service skills

Proficiency in technical tasks

Technical tasks proficiency

BPO experience

Education

High/Senior High School diploma

6 months BPO experience (international voice)

Job description

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Maintain a positive and professional demeanor.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

Qualifications

• Educational Qualifications: High/Senior High School diploma.
• Experience Level: at least 6 months BPO experience in any international voice account
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Responsibilities and Duties: Respond to customer inquiries, resolve issues, and manage scheduling efficiently.
• Working Conditions: Fast-paced call center environment requiring adaptability.
• Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.